Pamela D. Greer
Huntsville,AL
Summary
Hardworking and reliable Customer Service Representative/Manager focused on going above and beyond to support team and serve customers. Trained in customer relations and offering top-notch customer service/collection abilities. Motivated to continue to learn and grow as a professional.
Overview
20
20
years of professional experience
Work History
CLN Collection Specialist
Huntsville Heart Center
02.2021 - 05.2024
- Conducted skip tracing activities to locate missing debtors when needed.
- Negotiated repayment terms with customers based on their individual circumstances.
- Provided timely and detailed updates on collections activity to management.
- Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.
- Researched customer accounts for errors or discrepancies and corrected them as necessary.
- Developed solutions to resolve customer payment disputes or discrepancies.
- Worked collaboratively with other departments to ensure timely resolution of customer issues.
- Initiated legal proceedings against delinquent customers when necessary.
- Attended training sessions to stay abreast of changes in industry regulations related to collections practices.
- Utilized problem-solving skills to address complex issues that arose during collection efforts.
- Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
- Ensured compliance with applicable federal and state laws governing collections practices.
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
- Secured payments by following up with customers which disregarded promise to pay.
- Received and submitted payments and applied amounts to customer balances.
- Interviewed customers to determine reasons for delinquency, source of income, and next pay date to build solutions for financial issues.
- Met demands of busy collections group by performing high volume of daily calls.
- Analyzed debtor financial situations to propose realistic repayment solutions.
- Managed high-volume call lists to contact debtors and secure payments.
- Updated collection databases and systems with payment arrangements and notes.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Collaborated with team members to meet or exceed collection goals.
- Applied analytical skills to prioritize accounts based on collectability.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Received payments and posted amounts to customer accounts.
- Contacted customers with delinquent accounts to solicit payment.
Warehouse Worker
Target Distribution Center
10.2020 - 12.2020
- Worked quickly, safely, and efficiently to handle product within the warehouse to ensure the accurate processing of merchandise to our stores network and our guests
- Maintained an organized, neat, and clean work area to safely receive and process freight, manage and move inventory, and load and ship items to our stores and guests.
Customer Service Manager
Walmart
09.2015 - 10.2019
- Responsible for the front end operations of the store
- Provided cash change to cashiers, prepared cash register tills, audited cash register tills, solved customer care problems, solved associate problems, provided breaks, directed associates' schedule, and followed Walmart's policies.
Customer Service Representative/Medical billing & Collections
20/20 Eyecare
09.2004 - 07.2015
- Managed account balances to discover outstanding debts or other inconsistencies
- Collected all information needed to calculate bills receivable
- Checked the data input in the accounting system to ensure accuracy of final bill
- Issued invoices and bills and sent them to customers through various channels
- Issued customer account statements periodically
- Received payments through various methods and checked for credibility
- Sent reminders for payments and contacted customers when assigned
- Updated accounting records with new payments.
Education
High School Diploma -
Oakwood Academy
Huntsville, ALSkills
- Order fulfillment
- Safety protocols
- Team development
- Problem resolution
- Client communication
- Multi-line telephone operations
- Call escalation
- Opening and closing accounts
- Staff training
- Billing and filing
- Staff management
- Customer service
- Customer relations
- Team building and leadership
- Networking
- Verbal communication
- Organization
- Multitasking
- Motivation
Timeline
CLN Collection Specialist
Huntsville Heart Center
02.2021 - 05.2024
Warehouse Worker
Target Distribution Center
10.2020 - 12.2020
Customer Service Manager
Walmart
09.2015 - 10.2019
Customer Service Representative/Medical billing & Collections
20/20 Eyecare
09.2004 - 07.2015
High School Diploma -
Oakwood Academy
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