PAMELA D SOMERVILLE
Norton
Summary
Business Administration major with a proven track record at Summa Health System, enhancing operational efficiency and patient satisfaction through expert project management and exceptional communication skills. Spearheaded administrative process improvements, significantly boosting office productivity. Skilled in office administration and team collaboration, adept at driving projects to completion with meticulous attention to detail.
Overview
17
17
years of professional experience
Work History
Administrative Coordinator - Radiology Admin
Summa Health System - Akron Campus
09.2018 - Current
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Supported daily operations by coordinating schedules and meetings.
- Improved office efficiency by maintaining accurate records.
- Assisted in budget preparation and financial tracking, ensuring resource optimization.
- Developed standard operating procedures for streamlining administrative processes.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
Medical Office Associate - Physical Therapy
Summa Health System - Akron Campus
09.2016 - 09.2018
- Scheduled patient appointments to maintain efficient workflow in a busy medical office.
- Improved patient experience by addressing inquiries and resolving scheduling conflicts promptly.
- Managed patient records and ensured confidentiality, supporting healthcare compliance.
- Coordinated with insurance companies to verify patient coverage and facilitate billing processes.
- Handled phone calls and directed inquiries appropriately, providing a smooth communication channel.
- Improved patient satisfaction by providing compassionate and professional assistance during office visits.
Unit Secretary
Summa Health System - Barberton Campus
04.2008 - 09.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2025
Skills
- Project management
- Office administration
- Detail oriented
- Advanced organization
- Schedule coordination
- Communication skills
- Financial analysis
- Type 72 WPM
- Microsoft Teams
- Report writing: Microsoft Word
- Payroll editor: Kronos, UKG
- Data Visualization: Microsoft Excel, Microsoft PowerPoint
Timeline
Administrative Coordinator - Radiology Admin
Summa Health System - Akron Campus
09.2018 - Current
Medical Office Associate - Physical Therapy
Summa Health System - Akron Campus
09.2016 - 09.2018
Unit Secretary
Summa Health System - Barberton Campus
04.2008 - 09.2016
Bachelor of Science - Business Administration
Southern New Hampshire University
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