Records management professional with proven track record in organizing, maintaining, and safeguarding critical information. Strong focus on team collaboration and adaptability to changing needs. Skilled in data management systems, compliance, and digital archiving. Renowned for reliability and achieving results in high-pressure environments.
Overview
2021
2021
years of professional experience
Work History
Guest Relations
Hilton / Remington Hotels
08.2020 - 02.2021
Plan coverage needs and worked closely with Events manager for services to support incoming special events.
Maintain financial accuracy by collecting deposits, fees and payments.
Immediately contact housekeeping staff and maintenance department regarding guest room issues, including broken and missing room items to promote quick remediation.
Keep accounts in balance and ran daily reports to verify totals.
Courier
Virginia Beach City Treasurer's Office
12.2019 - 02.2021
Transport and secures tens of thousand of dollars daily from annexed locations, preventing city wide revenue stoppage.
Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
Adhered to safety protocols while handling packages and operating city vehicles.
Conducted vehicle inspections to ensure compliance with operational standards.
NCOIC, Cadre, Administration Management
United States Air Force
2013 - 08.2017
Performs professional office managerial functions to include, procuring support contracts, Functional Area Records Manager (FARM) and managing organizational transportation records.
Maintains the unit's central records , Cadet Records , and manages student's physicals for entering and exiting the program.
Mentored over 60 cadets and their records from eight different universities in preparation to their gaining access in the Air Force as a second Lieutenant.
Revamped uniform and computer equipment programs. Found missing uniforms and equipment resulting in tens of thousands of dollars saved.
Worked closely with University Police and MPD regarding ongoing theft on campus. Established protocols and higher security for Detachment.
NCOIC, Knowledge & Functional Area Records Manager
United States Air Force / National Security Agency
09.2011 - 12.2013
as FARM, taught Records Management classes for newly appointed Records Custodians
Performs data management; updates or uses data vocabularies and metadata catalog, enabling data to be accessed, tagged, and searched regardless of physical location, media, source, owner, or other defining characteristics.
Conducted regular records inspections with records managers to maintain compliance. Resulting in 100% pass
Conducts information analyses to determine proper flow and lifecycle management of information , regardless of medium.
Operates information systems to create, collect, process, disseminate, use, store, protect, and dispose of information.
Operates and manages records information management system and records staging areas .
Complies with Privacy Act (PA) and Freedom of Information Act (FOIA) procedures and provides assistance to ensure others comply.
Forms creator : first to be certified to create official adobe forms for Force Support Squadron with (NSA)
Knowledge Information Manager
United States Air Force
03.2009 - 08.2011
Handpicked to fix broken Records Program at Air Force Group level, less than 3 months to fix: 100% compliance
Lauded and handpicked to apply as Base Commander Knowledge/ Records Manager due to 100% pass and excellent records management ratings
Personally fixed down VOSIP equipment during active firefight: repaired down communications-saved countless lives from Taliban
Transcribed all pilot and flight logs and hours to an unused database: created ease of tracking and logging for 65 aircrew
resolved 60 work station deficiencies w/ zero errors
Education
Bachelor of Science - Horticulture (Minor in Business)
Oregon State University
Online
01-2028
Princess Anne High School
Virginia Beach, VA
06-2003
Greenhouse Management
Vocational Technology (Virginia Beach)
Virginia Beach, VA
06-2003
Skills
Records Manager
FOIA and Privacy Act Manager
Web Page Manager
Certified Forms Creator
NARA Certified as of 2025
Timeline
Guest Relations
Hilton / Remington Hotels
08.2020 - 02.2021
Courier
Virginia Beach City Treasurer's Office
12.2019 - 02.2021
NCOIC, Knowledge & Functional Area Records Manager
United States Air Force / National Security Agency
09.2011 - 12.2013
Knowledge Information Manager
United States Air Force
03.2009 - 08.2011
NCOIC, Cadre, Administration Management
United States Air Force
2013 - 08.2017
Bachelor of Science - Horticulture (Minor in Business)