Pamela Dawn Allbright
Buford,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and a proven ability to multitask without sacrificing quality and integrity. Committed to maintaining professional relationships to increase business growth one experience at a time, providing the ultimate service experience internally and externally.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Publix Super Markets Inc
08.2015 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided primary customer support to internal and external customers.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Evaluated report data to proactively adjust and enhance operations.
Office Manager, Project Coordinator
Big Creek Custom Cabinetry
10.2006 - 05.2015
- Formulated complete project plans and coordinated engineering, design and shop drawing efforts.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Compared vendor prices and negotiated for optimal savings.
- Performed on-site field surveys and wrote technical narratives to document processes and design changes.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
Education
High School Diploma -
West Hall High School
Oakwood, GASkills
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Staff Management
- Team Management
- Multiple Priorities Management
- Compliance Assessments
- Opening and Closing Procedures
Timeline
Customer Service Representative
Publix Super Markets Inc
08.2015 - 12.2021
Office Manager, Project Coordinator
Big Creek Custom Cabinetry
10.2006 - 05.2015
High School Diploma -
West Hall High School
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