Pamela Denise Mercado
Texas City,TX
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Bank Teller/Banking Customer Service Representative
Bank Of The Philippine Island
Philippines
11.2019 - 02.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Sales Associate/Telemarketer
Firefly Electric And Lighting Corporation(FELCO)
Philippines
04.2019 - 10.2019
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Generated new sales leads to achieve and exceed monthly sales goals.
Customer Service Representative
Duty Free Philippines
Philippines
08.2016 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Science - Business Administration
Northern Quezon College Inc
Quezon Province, Philippines04.2016
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and Empathy
- Transaction Processing
- Client Confidentiality
- Customer and client relations
References
Janet S. Morante
Assistant Business Manager
Bank of The Philippine Island
+63 908 815 1642
jsmorante.bpi@gmail.com
Timeline
Bank Teller/Banking Customer Service Representative
Bank Of The Philippine Island
11.2019 - 02.2024
Sales Associate/Telemarketer
Firefly Electric And Lighting Corporation(FELCO)
04.2019 - 10.2019
Customer Service Representative
Duty Free Philippines
08.2016 - 04.2019
Bachelor of Science - Business Administration
Northern Quezon College Inc