Pamela (Ella) DeJean
Gulf Shores,AL
Summary
Dedicated administrative professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
24
24
years of professional experience
Work History
Office Coordinator
Printing Pros
01.2022 - Current
- Worked collaboratively with staff to maintain smooth operations and team readiness for customer needs.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Interacted with customers by phone, email, or in-person to provide information.
- Created tools in excel to provide more efficient means to track and maintain sales, pricing, costs, etc..
- Migrated data from old accounting software to an updated software.
- Participated in all areas of production in commercial printing and sign industry.
- Researched and sourced materials and supplies for specialty jobs.
Bookkeeper and Personal Assistant
Suncoast Insurance Group
03.2021 - 10.2021
- Reconcile bank accounts through QuickBooks
- Reconcile client payment information
- Run daily/monthly reports
- Count daily cash and deposit in bank
- Handle incoming and outgoing mail
- Organize, inventory, and replace office supplies
- Payroll
- Contact marketing reps/clients/mortgagee on behalf of the owner.
Office Manager
Legacy Advisory Group
08.2019 - 01.2020
- Communicated with clients
- Maintained office efficiency by organizing operations and procedures
- Processed client documents on a daily basis
- Fulfilled clerical activities
District Development Manager
Wiregrass Benefits Group
08.2016 - 08.2019
- Created and implemented client and task management systems
- Maintain sales, service, and activity data tacking mechanisms
- Developed in-office training program and handbook
- Manage team calendar
- Build and maintain individual client databases
- Assist sales team create customized strategies and proposals to resolve clients expressed pain points, and meet both short and long term needs
- Created templates and tools to share pertinent information between parties
- Provide prompt and courteous service to clients and guests
- Provide billing, claims, and miscellaneous account maintenance support to a large and diverse client portfolio
- Provide administrative and clerical support to the other office staff.
Customer Service Representative
Verizon Wireless
01.2014 - 01.2015
- Provide promoter quality care to customers in an inbound call center setting
- Offer tier 1 technical support
- Be knowledgeable about current products and pricing as well as grandfathered plans, offer suggestionsto customers to optimize their account to fit their individual needs.
Customer Service Representative
Walmart
07.2010 - 02.2011
- Ensure customers have a pleasant shopping experience
- Keep shoe department neat and organized and within quality requirements
- Provide knowledgeable information to customers concerning jewelry and shoes
- Receive and stock shoes and jewelry
- Completed store remodel as well as seasonal department resets.
Merchandise and Customer Assistant
Sears
08.2005 - 02.2007
- Provide Customers an exceptional shopping experience
- Assist customers with their shopping needs
- Ensure my assigned department is clean, neat, and organized
- Ensure pricing is correct on all items
- Create enticing displays to draw customers throughout the store.
General Manager
Chick-fil-A, Regency Park
01.2000 - 01.2004
- Ensure a safe environment for customers and employees
- Provide "second mile service" to customers
- Ensure all products and store meets and exceeds quality requirements
- HR functions, i.e., payroll, scheduling, recruiting, orientation, training, etc
- Back Office reporting, i.e
- Daily, monthly reports, inventory, keep track of costs
- Accounts receivable/payable
- Manage outside sales/catering.
Collections/E-Services Technician
CitiBank
10.2001 - 08.2003
- Provide technical support to all of CitiCards Websites
- Provide customer service to cardholders through in-bound call center
- Preform collections procedures to an assigned billing group.
Education
Technical Diploma - Massage Therapy
Blue Cliff College - Alexandria
Alexandria, LAHigh school diploma -
Bethel Christian Academy
Cocoa, FLSkills
- Client Relationship Management
- Customer Service
- Workflow Oversight
- Administration and Operations
- Scheduling
- Staff Training
- Microsoft Office
- Strong Problem Solver
- Compensation and Benefits
- Bookkeeping and Basic Accounting
Timeline
Office Coordinator
Printing Pros
01.2022 - Current
Bookkeeper and Personal Assistant
Suncoast Insurance Group
03.2021 - 10.2021
Office Manager
Legacy Advisory Group
08.2019 - 01.2020
District Development Manager
Wiregrass Benefits Group
08.2016 - 08.2019
Customer Service Representative
Verizon Wireless
01.2014 - 01.2015
Customer Service Representative
Walmart
07.2010 - 02.2011
Merchandise and Customer Assistant
Sears
08.2005 - 02.2007
Collections/E-Services Technician
CitiBank
10.2001 - 08.2003
General Manager
Chick-fil-A, Regency Park
01.2000 - 01.2004
Technical Diploma - Massage Therapy
Blue Cliff College - Alexandria
High school diploma -
Bethel Christian Academy
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