Summary
Overview
Work History
Education
Skills
Timeline
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Pamelah Elmlinger

Auburn,WA

Summary

Results-oriented professional with a proactive and adaptable approach. Known for problem-solving skills and building strong client and team relationships. Committed to supporting team success and achieving positive outcomes.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Umpqua Bank
Lakewood, Washington
12.2023 - 08.2024
  • Implemented innovative methods for streamlining the customer service process.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Strengthened customer retention by offering discount options.

Janitorial Supervisor

Kellermeyer Bergensons Services LLC
Oceanside, California
09.2019 - 11.2022
  • Developed a system for tracking inventory of cleaning supplies and equipment.
  • Analyzed feedback from customers regarding satisfaction levels with the services provided by our team.
  • Provided guidance and support to janitors regarding their work assignments.
  • Resolved customer complaints related to cleanliness or maintenance issues promptly.
  • Created reports detailing daily activities, task completion times, and any incidents that occurred during shift changes.
  • Ensured all janitorial staff had the proper tools and materials needed for their jobs.
  • Responded quickly to emergency situations such as spills or fires when necessary.
  • Recruited, trained, and supervised janitorial staff to ensure job duties were completed efficiently.
  • Established schedules and assigned tasks to janitors based on workloads and priorities.
  • Maintained accurate records of employee attendance, payroll information, and other data related to the department's operations.
  • Updated safety protocols regularly in order to keep up with changing industry standards.
  • Monitored work performance of janitors to ensure adherence to safety regulations.
  • Provided ongoing training for new hires on policies, procedures, and safety protocols.
  • Ensured compliance with local health codes when it came to sanitation practices within the facility.
  • Used KBS FORCE to order supplies and submit inventory audits.
  • Organized weekly meetings with janitorial staff members to discuss progress on projects and address any concerns they may have had.
  • Investigated accidents or injuries occurring within the facility involving janitorial staff members.
  • Performed routine maintenance checks on equipment used by janitors such as mops, vacuums.
  • Implemented quality control measures for ensuring high standards of cleanliness were met at all times.
  • Worked closely with Amazon management team to ensure that budget goals were met while still providing excellent service.
  • Conducted regular inspections of the facility to identify areas in need of cleaning or repair.
  • Maintained equipment with focus on preventive and predictive methods to keep costs low and avoid breakdowns.
  • Trained staff to follow team standards and use efficient techniques.
  • Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
  • Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Traveled out of state to hire, train and support team members.

Education

High School Diploma -

Opportunities For Learning - Baldwin Park Ii
Pasadena, CA
06-2015

Skills

  • Scheduling and coordinating
  • Inbound and Outbound Calling
  • Adaptive team player
  • Staff Training
  • Administrative Support
  • Quality Control
  • Filing
  • Delivery Scheduling
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • High-energy attitude
  • Active Listening
  • Respectful
  • Problem Solver
  • Corrective Action Implementation
  • Clear Communication
  • Employee Work Scheduling
  • Stock Planning
  • Adaptability and Flexibility
  • Professional Demeanor
  • Applicant Screening and Hiring
  • Organizational Skills
  • Inventory Monitoring
  • Budget Preparation
  • Team Guidance and Motivation
  • Relationship Building
  • Health and safety compliance

Timeline

Customer Service Representative

Umpqua Bank
12.2023 - 08.2024

Janitorial Supervisor

Kellermeyer Bergensons Services LLC
09.2019 - 11.2022

High School Diploma -

Opportunities For Learning - Baldwin Park Ii

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Pamelah Elmlinger