Pamela Ivy-Eileen Mattis
Greensboro,NC
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
5
5
years of professional experience
Work History
Skincare Consultant
Sephora
10.2018 - 12.2019
- Performed consultations for patients before scheduling treatments
- Informed guests of appropriate products available to increase retail sales
- Assessed condition of clients' skin in order to make recommendations to improve skin quality
- Resolved customer complaints and facilitated conflict resolutions
- Discussed procedures and treatment options with clients
- Advised clients on proper home-care regimens
- Received training and certification from Fresh, Milk Cosmetics, Benefit, Sunday Riley, Living Proof, and Moroccan Oil to represent brand, explain technical functions of mobile devices and guide product selection by customers
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Trained as Cashier and Color Consultant and provided back-up coverage to provide customers with optimal support.
Management
Silk Impressions LLC
11.2019 - Current
- Management position covering team building, training, inventory, scheduling, payroll, customer service
- Performed direct cosmetic services
- Processed POS transactions, including checks, cash and credit purchases and refunds
- Reviewed and resolved differences between accounting information and cash drawer
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Educated customers on promotions to enhance sales
- Used POS system to enter orders, process payments, and issue receipts
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Front Desk Operation
- Customer satisfaction and conflict resolution
- Receptionist.
Wax Specialist
European Wax Center
06.2020 - 12.2020
- Educated customers on promotions to enhance sales
- Performed body waxing quickly and effectively
- Retained clients by booking a follow up appointment immediately after appointments
- Responsible for infection control and keeping workspace and implements sanitized and disinfected at all times
- Maintained clean and sanitary workspace
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort
- Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed
- Performed skin assessments to determine appropriate products and wax types for individual client needs
- Increased repeat business through excellent customer service and personalized treatment recommendations
- Stayed current with industry trends and advancements in waxing techniques, continuously improving skillset
- Consistently met appointment scheduling requirements, ensuring timely services for all clients
- Fostered a comfortable atmosphere for clients by engaging in friendly conversation while respecting personal boundaries
- Collaborated with fellow spa staff to create a seamless experience for customers, improving overall satisfaction ratings.
Receptionist
Lunch Box Wax
01.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception area clean and neat to give visitors positive first impression
- Resolved customer problems and complaints
- Corresponded with clients through email, telephone, or postal mail
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
- Handled sensitive information with discretion while maintaining strict confidentiality standards
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
High School Diploma -
Panther Creek High School
Cary, NCCosmetology
Paul Mitchell The School Raleigh
Raleigh, NC09.2019
Skills
- Professional Demeanor
- Customer/Client relations
- Service-oriented mindset
- Verbal and written communication
- Administrative Support
- Data inputting
- Tech-Savvy
- Bookkeeping
- Scheduling
- Customer Service
- Call Answering and Routing
Timeline
Receptionist
Lunch Box Wax
01.2021 - 01.2022
Wax Specialist
European Wax Center
06.2020 - 12.2020
Management
Silk Impressions LLC
11.2019 - Current
Skincare Consultant
Sephora
10.2018 - 12.2019
High School Diploma -
Panther Creek High School
Cosmetology
Paul Mitchell The School Raleigh
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