Establish and maintain an organized and clean household
Manage household budgets, expenses, and ensure financial efficiency
Coordinate and execute daily chores to ensure a well-maintained living space
Manage grocery shopping, meal scheduling, inventory control, and preparing meals for the family
Provide attentive and nurturing care for two children, ensuring their well-being
Effectively manage schedules for household tasks, appointments, and family activities and demonstrate strong time management skills to balance multiple responsibilities
Act as primary point of contact for family members, school, and community activities
Provide emotional support and facilitate clear communication between family members to ensure a harmonious living environment
Develop efficient problem-solving skills to address unforeseen challenges in daily family life
Adapt quickly to changing situations and demonstrate flexibility in managing unexpected events
Administer basic first aid when necessary and ensure regular health check-ups for family members
Stay informed about parenting techniques, child development, and relevant domestic skills
Participate actively in family decision-making and planning
Unit Secretary
The Geo Group
03.2015 - 01.2016
Conducted orientation for new inmates to familiarize them with the facility and of basic rules and regulations for the facility
Responsible for creating, updating, and maintaining a physical file for each inmate in the caseload, which was approximately 300. Files contains arrival paperwork, release paperwork, any correspondences with inmate, job assignments, location assignments, immigration status, and personal information
Conducted daily and weekly file counts to ensure all files in caseload were counted for and for accuracy, considering the sensitive information included in each of the inmate files
Established an open channel of communication with inmates and staff by answering questions, handling concerns, or helping with issues that may arise
Scheduled meeting times for inmates to connect with case managers outside of regular, weekly meetings
Completed daily mail runs which consisted of transferring documents and files to other facilities and picking up, inspecting, and distributing legal mail to inmates
Supervised inmates in their work assignments
Assisted case managers and counselors with any other tasks that needed completion
Physician Relations Representative
PracticeLink
07.2013 - 12.2014
Make outbound calls to physicians and residency programs to offer services of the company
Conduct short telephone interviews with physicians to obtain information regarding their job search needs
Answer physicians and clients questions and concerns via telephone and email
Attend weekly departmental meetings to discuss changes, issues and ways to better educate and inform residents and fellows of the services that the company provides
Travel to job fairs and physician conferences to promote the company and its services
Complete data entry and maintain spreadsheets
Assist the Physician Relations Supervisor with company projects and tasks as needed
Operate various pieces of office equipment, including computers, multi-line telephone systems, copier, and scanner
Student Success Representative
Mountain State University
08.2008 - 09.2012
Provide timely responses to callers' questions regarding university issues, such as financial aid, student accounts, and registration, while often maintaining confidentiality
Maintain knowledge of departments and all programs offered
Verify and submit site scholarship applications
Provide assistance with the switchboard in the event of the operator's absence
Provide data entry of inquiry submissions
Process reports and spread sheets
Respond to emails and make outbound calls to follow up with student
Attend monthly meetings to discuss departmental changes and issues and discuss better ways to serve students
Assist with retention and maintaining students in several traditional programs
Registration Clerk
Mountain State University
04.2007 - 08.2008
Assisted and greeted students at the registration counter
Provided answers to questions and directed students to the appropriate departments in person and by telephone
Processed registration forms and assisted students with online registration process
Prepared and forwarded enrollment packages to students that register for non-traditional classes
Ensured the accuracy of data entry and registration procedures
Completed enrollment verifications for insurance and loan processing
Entered address and name change requests
Provided support for the Student Records Coordinator and Registrar
Office/Gift Shop Co-coordinator
Beckley Exhibition Coal Mine
08.2002 - 01.2007
Provided administrative assistance to the Beckley Exhibition Coal Mine Director
Developed and coordinated work schedules for eleven employees
Created, formatted, and edited administrative forms using Microsoft Office
Generated accurate daily cash reports
Liaison to City Hall, such as distributing and receiving mail and submitting daily revenue and sales reports, averaging $3,000 - $5,000 daily
Purchased supplies and equipment for the company
Contacted and coordinated with vendors to supply the retail to the gift shop
Handled minor supervisory situations
Interacted with public on daily basis, both in person and through telephone contact
Provided area information and orientation to approximately 50,000 guests per year
Scheduled group reservations for underground and facility tours
Responsible for cash register operation, including transactions and daily close out
Participated in inventory/stocking, receiving and shipping, and selling of merchandise
Participated in completing minor custodial duties
911 Telecommunicator
Raleigh County Emergency Services
07.2000 - 08.2002
Answered 911 calls and provided help in emergency and non-emergency situations for the residents of Raleigh County
Entered precise 911 call information into computer database system
Dispatched for Emergency Services in Raleigh County; Beckley City Police, Raleigh County Sheriff's Department, Beckley City Fire Department, Raleigh county volunteer fire departments, Raleigh County emergency medical services, West Virginia State Police (occasionally used as back up for Raleigh County Sheriff's Department)
Transcribed and typed all radio communication
Operated a computerized mapping system to provided directions to emergency personnel
Security/Data Entry Clerk
Raleigh County Emergency Services
12.1999 - 07.2000
Acknowledged intruder, fire, and medical emergency alarms and alerted dispatch
Provided physical addresses to residences in Raleigh County
Responsible for updating county maps with address information
Contacted Raleigh County residents to update residential information, such as housing descriptions and specific directions, and entered it into the Computer Aided Dispatch system to assist in the development of the enhanced 911 program
Sent and received information to and from Bell Atlantic to keep 911 information updated
Office Assistant
Beckley Business Center, Small Business Incubator
11.1998 - 06.2000
Provided office management and secretarial skills to clients in the incubator
Prepared correspondences and maintained files for businesses
Answered telephones for businesses, provided information, directed calls and recorded messages
Typed invoices for the businesses that used the business center's various services
Received and delivered packages for the businesses
Provided custodial services to keep the offices clean
Education
Bachelor of Science - Liberal Studies - Social/ Behavioral Science
Mountain State University
Beckley, WV
05.2008
Skills
Flexible and Adaptable
Attention to Detail
Calm Under Pressure
Strong Organization
Interpersonal Skills
Administrative Support
Timeline
Homemaker
Phillips Family
01.2016 - Current
Unit Secretary
The Geo Group
03.2015 - 01.2016
Physician Relations Representative
PracticeLink
07.2013 - 12.2014
Student Success Representative
Mountain State University
08.2008 - 09.2012
Registration Clerk
Mountain State University
04.2007 - 08.2008
Office/Gift Shop Co-coordinator
Beckley Exhibition Coal Mine
08.2002 - 01.2007
911 Telecommunicator
Raleigh County Emergency Services
07.2000 - 08.2002
Security/Data Entry Clerk
Raleigh County Emergency Services
12.1999 - 07.2000
Office Assistant
Beckley Business Center, Small Business Incubator
11.1998 - 06.2000
Bachelor of Science - Liberal Studies - Social/ Behavioral Science