Pamela K. Johnson-Thomas
Berryville,VA
Summary
Results-driven Quality Control Associate with Fortessa Tableware Solutions LLC, skilled in quality inspection and defect identification. Proven ability to enhance product quality through meticulous documentation and team collaboration. Recognized for implementing effective quality control procedures that improved compliance and reduced defects, ensuring superior standards in manufacturing operations.
Overview
9
9
years of professional experience
Work History
Quality Control Associate
Fortessa Tableware Solutions LLC
Winchester, VA
10.2020 - 05.2025
- Conducted quality inspections on tableware products to ensure compliance with standards.
- Documented findings and reported discrepancies to production teams for resolution.
- Utilized inspection tools and equipment to perform thorough product evaluations.
- Monitored production processes to identify areas for improvement in quality assurance.
- Maintained accurate records of inspections and audits for compliance reporting.
- Collaborated with cross-functional teams to implement quality control procedures.
- Participated in internal audits to uphold quality standards across manufacturing operations.
Warehouse Associate Walking Picker
Threshold Enterprises
Winchester, VA
06.2017 - 09.2020
- Prepared orders for shipment by packaging and labeling items accurately.
- Maintained organized warehouse layout to ensure easy access to products.
- Collaborated with team members to improve workflow and increase productivity.
- Implemented safety protocols to minimize hazards and maintain a safe working environment.
- Assisted in training new associates on warehouse procedures and equipment use.
- Communicated effectively with team members on matters related to work assignments.
Customer Service Associate
Horizon Goodwill Industries
Winchester, Virginia
06.2016 - 06.2017
- Assisted customers with inquiries and provided product information.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Maintained a clean and organized workspace to promote a positive environment.
- Educated customers on available resources and support services offered by the organization.
Education
High School Diploma -
Clarke County High School
Berryville, VA07-1984
Skills
- Quality inspection
- Documentation management
- Team collaboration
- Product inspection
- Sampling methods
- Attention to detail
- Problem solving
- Defect identification
- Cost-reduction methods
- Defect tracking
- Materials inspection
- Quality improvement
Cover Letter
- July 17, 2025
- To Whom It May Concern:
- I am contacting you to express my interest in the Office Assistant for Auto Repair position at ADCT. After reviewing the position requirements, I believe my qualifications and pursuits are a great fit with the kind of candidate your company is looking for.
- The value I will bring to your organization includes a strong skill set. I am well-versed in multi-tasking, empathy, and time management while having proficiency in productivity. I have contributed significantly to team projects, collaborative efforts, and achievements with my patience and problem solving abilities.
- Although my enclosed resume does not show all of my skills, I offer the adaptability and knowledge that you require, along with the eagerness to learn. I am excited to move ahead with the possibility of having a new opportunity with your company.
- I am familiar with some vehicle maintenance, as I have done repair on my own cars. I also have office experience and am fluent in customer service, in person, over the phone, and through emails and texts. I may not have all computer skills needed, but am a quick study and eager to learn new tasks.
- Please feel free to contact me for additional details of background information. I look forward to hearing from you at your earliest convenience.
- Sincerely
- Pamela Johnson-Thomas
Timeline
Quality Control Associate
Fortessa Tableware Solutions LLC
10.2020 - 05.2025
Warehouse Associate Walking Picker
Threshold Enterprises
06.2017 - 09.2020
Customer Service Associate
Horizon Goodwill Industries
06.2016 - 06.2017
High School Diploma -
Clarke County High School
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