Pamela Ludwig
Pittsburgh,PA
Summary
Hardworking and reliable with strong ability in any obstacle I am given. Offering attentiveness and dedication. Highly organized, proactive and punctual with team-oriented mentality. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Cook/Server
Primanti Bros
Pittsburgh, PA
12.2022 - 11.2023
- Prepared variety of foods according to exact instructions and recipe specifications.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Ensured that all food products were stored correctly at appropriate temperatures according to health department standards.
- Plated food according to restaurant artistic guidelines to promote attractive presentation.
- Completed day-to-day duties accurately and efficiently.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Cook Supervisor
Ellys Bar
Pittsburgh, PA
01.2019 - 11.2022
- Prepared variety of foods according to exact instructions and recipe specifications.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Coordinated the ordering of ingredients, supplies and equipment needed for daily operations.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Conducted regular meetings with kitchen staff to discuss menu changes, customer feedback and operational issues.
- Assisted with interviewing, hiring and training kitchen personnel.
- Reviewed daily production sheets to ensure accuracy of product specifications as well as portion control procedures were followed by staff members.
Bartender
Ellys Bar
Pittsburgh, PA
01.2022 - 10.2022
- Assisted in setting up the bar for service shift.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Construction Worker
Nathan Contracting
Pittsburgh, PA
10.2019 - 09.2020
- Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Built temporary supports during construction processes such as shoring up beams or columns until they are set in place permanently.
- Adhered strictly to safety protocols while working at heights or around hazardous materials.
- Repaired damaged structures with appropriate materials including wood and metal components and concrete.
- Notified supervisors of faulty operations and defective materials to improve production.
- Operated overhead lifts to move heavy and bulky work materials.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Loaded or unloaded building materials to distribute machinery or tools.
- Measured distances accurately using tape measures or laser measuring devices.
- Operated a variety of tools to excavate, move and grade earth for foundations to fix bad concrete.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Tended pumps, compressors or generators to provide power or heat or move materials.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Mixed concrete, mortar and other materials to prepare building material.
- Completed day-to-day duties accurately and efficiently.
School Bus Driver
Chartiers Valley School District
Pittsburgh, PA
12.2016 - 10.2019
- Regulated heating, lighting and ventilation systems for passenger comfort.
- Assisted passengers in evacuation of bus in case of emergency.
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
- Communicated effectively with parents regarding student transportation issues.
- Reported inappropriate and disruptive student behaviors to school administration.
- Operated bus safety lighting to increase safety during bus stop boarding and departing.
- Learned and followed school transportation procedures.
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Drove gasoline, diesel or electrically powered multi-passenger vehicles to transport students.
- Reported accidents and completed required reports.
- Complied with local traffic regulations and safety requirements for bus operation.
- Performed routine bus maintenance and cleaning for ideal condition.
- Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Promoted good public relations by responding courteously to inquiries from parents or members of the community.
- Reported bus malfunctions or repairs needed.
- Operated motorized ramps and lifts to assist special needs students.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
Cook
Rpms Bar/ 31 and Grill
Pittsburgh, PA
11.2011 - 10.2015
- Interacted with waitstaff regarding special orders for customers with food allergies.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Set up and performed initial prep work for soups, sauces and salads.
- Grilled and deep fried various foods from meats to potatoes.
- Ordered supplies as needed for the kitchen.
- Checked quality of food products to meet high standards.
- Resolved customer complaints regarding food quality or services provided.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Monitored stock levels of food items and ordered more when necessary.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Exceeded customer satisfaction by finding creative solutions to problems.
Armed Security Officer
Victory Security
Pittsburgh, PA
02.2008 - 10.2011
- Followed established protocol for responding to alarms or other emergency situations.
- Patrolled crowds during events to preserve order and promote security.
- Monitored security cameras to identify and respond to suspicious activity.
- Maintained order and safety while providing customer service and information to facility visitors.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Identified suspicious activity to determine appropriate response.
- Communicated effectively with team members while coordinating efforts during shifts.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Provided assistance to law enforcement agencies in apprehending suspects when necessary.
- Responded quickly and appropriately to emergency situations, including medical emergencies and fire alarms.
- Maintained high levels of alertness throughout shifts.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Participated in training exercises related to emergency response protocols.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Ice Cream Server
Dairy Queen
Pittsburgh, PA
05.2006 - 02.2008
- Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
- Cleaned and organized utensil area, napkins station.
- Assisted with inventory control procedures such as counting stock items and ordering new supplies when necessary.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Maintained safe food handling practices to prevent germ spread.
- Memorized menu items, identifying allergens to streamline service to customers.
- Directed patrons to restrooms and other amenities within facility.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Scrubbed and polished counters to remove debris and food.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Processed cash and credit card payments.
- Processed customer complaints professionally while maintaining a friendly attitude towards them.
Sandwich Artist
Subway
Pittsburgh, PA
01.2004 - 05.2006
- Scrubbed and polished counters to remove debris and food.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Kept customer and food preparation areas clean and well-organized.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Used POS system and cash register to receive payments.
- Cleaned tables, chairs, counters, floors.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Delivered superior customer service focused on quality and meeting customer needs.
- Tailored orders to address customer allergies and gluten concerns.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Informed customers of regular deals or monthly specials to upsell orders.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Followed established procedures for handling money transactions accurately.
- Maintained safe food handling practices to prevent germ spread.
- Completed opening, closing and shift change tasks by following company guidelines.
- Organized inventory for efficient restocking of products.
- Assisted team members during peak hours when necessary.
- Restocked kitchen supplies by rotating food according to dates and times.
- Maintained cleanliness of work area throughout shift.
Education
Associate of Science - Business Administration/Safety And Security
Pittsburgh Technical College
Oakdale, PA01-2008
Skills
- Hard working
- Well spoken
- Fast Learner
- Initiative and Self-Motivation
- Cultural Sensitivity
- Strong Interpersonal Skills
- Social Perceptiveness
- Effective Problem Solving
- Professional Appearance
- Strong Work Ethic
- Building Rapport
References
References available upon request.
Timeline
Cook/Server
Primanti Bros
12.2022 - 11.2023
Bartender
Ellys Bar
01.2022 - 10.2022
Construction Worker
Nathan Contracting
10.2019 - 09.2020
Cook Supervisor
Ellys Bar
01.2019 - 11.2022
School Bus Driver
Chartiers Valley School District
12.2016 - 10.2019
Cook
Rpms Bar/ 31 and Grill
11.2011 - 10.2015
Armed Security Officer
Victory Security
02.2008 - 10.2011
Ice Cream Server
Dairy Queen
05.2006 - 02.2008
Sandwich Artist
Subway
01.2004 - 05.2006
Associate of Science - Business Administration/Safety And Security
Pittsburgh Technical College
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