PAMELA CASSCLES
Argyle
Summary
Accomplished Patient Care Coordinator with a proven track record at multiple medical facilities enhancing patient satisfaction through exceptional service and strong product knowledge. Expert in managing sensitive information and streamlining communication, demonstrating critical thinking and empathy. Recognized for cross-training techniques and commitment to continuous improvement in healthcare settings. Prior Retail Career in Management and Catering in the Capital Region, satisfying skills for multiple promotions.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Self-employed
05.2024 - 12.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
Patient Care Coordinator/Renal Dialyis/Phlebotomy
Glens Falls Hospital
09.2017 - 05.2024
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. *Three years on COVID floor during peak exposure seasons.
- Exhibited high energy and professionalism when dealing with clients and staff.
Medical Administrative Assistant, Senior
New York Oncology Hematology
03.2015 - 09.2015
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Education
Bachelor of Science - Public Administration
SUNY AT UTICA-ROME
Rome, NEW YORK Bachelor of Arts - Business/ Psychology
SCHENECTADY COMMUNITY COLLEGE
Schenectady, New York Associate of Science - NURSING
SAMARITAN SCHOOL OF NURSING
Troy, NY01-2026
Skills
- Critical thinking skills
- Recognized for cross training techniques in retail setting High performing fundraising promotional leading to multiple promotions in management
- Strong customer advocate in clinical / public settings Ease with troubleshooting areas to promote effective clinical settings
- High end customer service in both clinical/retail product knowledge, leading to promotional positions Strong product knowledge lending to training of staff patient teaching
- Recognized for exceptional patient care and comfort measures Private Duty access by personal reference Experienced in Oncology/Renal Dialysis/ Pallative/Hospice Care
- Proven and successful writing communication in survey, reference material in employment/ personal areas Scholarships, accommodations obtained for material submissions
Timeline
Patient Care Coordinator
Self-employed
05.2024 - 12.2024
Patient Care Coordinator/Renal Dialyis/Phlebotomy
Glens Falls Hospital
09.2017 - 05.2024
Medical Administrative Assistant, Senior
New York Oncology Hematology
03.2015 - 09.2015
Bachelor of Science - Public Administration
SUNY AT UTICA-ROME
Bachelor of Arts - Business/ Psychology
SCHENECTADY COMMUNITY COLLEGE
Associate of Science - NURSING
SAMARITAN SCHOOL OF NURSING
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