Pamela M. Castro
Kissimmee,FL
Summary
Committed to successfully negotiate, develop long-term business strategies and efficiently handle customer affairs. Effective, self-directed communicator with great interpersonal skills. Keen ability to quickly facilitate resolutions to complex issues and apply strong ethics.
Overview
18
18
years of professional experience
Work History
Patient Care Advocate
CareXM
08.2022 - 02.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Connected patients with available medical personnel.
- Facilitated communication between hospital departments.
Collection Department Manager
City Livery Leasing Inc
03.2014 - 03.2020
- Managed prompt and accurate billing and collection of customer accounts
- Strategically plan and analyze billing opportunities
- In charge of contacting customers for payment reminders
- Collect payments from clients Anticipated problems that might result in default payment by any customer
- Cooperated with the Sales Department by selling vehicles to customers.
Receptionist
A-1 Affordable Construction
02.2013 - 07.2013
- Town permits expediter Open new records and create work orders for new and existing customers
- Apply for permits, follow up with application status
- Schedule job inspections with the building department to finalize and close jobs
- Set up and maintain the filing system
- Performed general office duties.
Store Manager
NY Community Financial
08.2008 - 09.2011
- Handled various accounting transactions: opened new accounts for customers, paid utility bills for customers, cashed checks, wire transfers (Western Union & MoneyGram) and reloaded
- ATM
- Handled a very large amount of money
- 2 Performed daily store inventory
- Trained and supervised new employees according to standard operating procedures
- Informed customers about various products on sale: cell phones, pre-paid debit cards, etc
- Set up an employee's money box for the day, balance drawer & safe at the beginning and end of the day.
Secretary & Accountant
Pamela M. Castro, Defonseca Architects
06.2005 - 07.2008
- Prepare payroll for all employees; calculated employees hours worked and write checks
- Responsible of effective bank reconciliations
- Prepare and manage correspondence, reports and documents, set up and maintain filing systems
- Perform general office duties
- Greet persons entering the establishment, determine the nature and purpose of visit, and direct or escort them to specific destinations.
Education
High school diploma -
Washington Irving High School
2003
Skills
- Microsoft Word, Excel, & Microsoft Outlook
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Care Advocate
CareXM
08.2022 - 02.2023
Collection Department Manager
City Livery Leasing Inc
03.2014 - 03.2020
Receptionist
A-1 Affordable Construction
02.2013 - 07.2013
Store Manager
NY Community Financial
08.2008 - 09.2011
Secretary & Accountant
Pamela M. Castro, Defonseca Architects
06.2005 - 07.2008
High school diploma -
Washington Irving High School
Similar Profiles
Heather BreauxHeather Breaux
Telephone Triage Registered Nurse at CareXMTelephone Triage Registered Nurse at CareXM
Jennifer BrookerJennifer Brooker
Patient Care Advocate at CareXMPatient Care Advocate at CareXM
Stephanie WebbStephanie Webb
Patient Care Advocate at CareXMPatient Care Advocate at CareXM
Christina DevinneyChristina Devinney
Marketing Operations Manager at CareXMMarketing Operations Manager at CareXM
SANDRA DELGADOSANDRA DELGADO
Customer Service Representative at GuidehealthCustomer Service Representative at Guidehealth