PAMELA M CASTRO
Brentwood
Summary
Dynamic professional with extensive experience in customer service and administrative roles, including at Jacob Center for Advanced Orthopaedic. Proven ability to manage high-volume inquiries while maintaining confidentiality and professionalism. Skilled in Microsoft Excel and active listening, consistently enhancing patient satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist / Administrative Assistant
Jacob Center for Advanced Orthopaedic
Commack
10.2025 - 11.2025
- Greeted and checked in patients professionally.
- Answered and managed high-volume phone lines.
- Scheduled and confirmed appointments.
- Verified patient information and insurance.
- Processed copays and payments.
- Maintained a clean and organized reception area.
- Processed and sent medical records requests.
- Ensured exam rooms were cleaned and prepared for each patient.
Customer Service Representative
Conduent Business Services
Remote
10.2023 - 12.2023
- Handled customer inquiries professionally.
- Resolved complaints with empathy.
- Provided product and service information.
- Escalated major issues when necessary.
Patient Care Advocate
CareXM
Lehi
08.2022 - 02.2023
- Maintained confidentiality of patient information.
- Assisted communication between departments.
- Provided compassionate support to patients.
- Connected patients with community resources.
Collection Department Manager
City Livery Leasing Inc
New York
03.2014 - 03.2020
- Managed billing and collections.
- Handled payment reminders and collected payments.
- Anticipated payment issues and communicated with management.
- Maintained professionalism under pressure.
Receptionist
An1 Affordable Construction
Clifton
02.2013 - 07.2013
- Opened records and work orders.
- Scheduled inspections.
- Maintained filing systems.
- Handled multi-line phone calls.
Store Manager
NY Community Financial
New York
08.2008 - 09.2011
- Managed daily store operations.
- Handled large financial transactions.
- Trained and supervised employees.
- Prepared payroll and reconciled accounts.
- Managed inventory and rotated merchandise.
Secretary & Accountant
Defonseca Architects
Long Island City
06.2005 - 07.2008
- Prepared correspondence and documents.
- Managed calendars and schedules.
- Performed general office duties.
- Updated spreadsheets and databases.
Education
Medical Assistant Training -
Stepful
12.2025
High School Diploma -
Washington Irving High School
New York, NY01.2003
Skills
- Customer Service
- Data Entry
- Money Handling Abilities
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Appointment Scheduling
- CRM Software
- Active Listening
Languages
- English, Full Professional
- Spanish, Full Professional
Timeline
Front Desk Receptionist / Administrative Assistant
Jacob Center for Advanced Orthopaedic
10.2025 - 11.2025
Customer Service Representative
Conduent Business Services
10.2023 - 12.2023
Patient Care Advocate
CareXM
08.2022 - 02.2023
Collection Department Manager
City Livery Leasing Inc
03.2014 - 03.2020
Receptionist
An1 Affordable Construction
02.2013 - 07.2013
Store Manager
NY Community Financial
08.2008 - 09.2011
Secretary & Accountant
Defonseca Architects
06.2005 - 07.2008
Medical Assistant Training -
Stepful
High School Diploma -
Washington Irving High School