Summary
Work History
Education
Skills
Timeline
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PAMELA M. FLOYD

Lemon Grove,CA

Summary

Human Resources Management Analyst Enhance Employee Experience with Compelling Technical Solutions Versatile and professional with extensive experience in delivering innovative solutions at corporate level. Excellent presentation and training abilities and strong understanding of Human Resources management tools. Practiced in providing information and devising strategies to support key business decisions and reporting for HR community. Known for effectively communicating directions and for ability to handle multiple HR projects under pressure to meet tight deadlines. Continually provide exceptional service to customers by being friendly, knowledgeable, and accommodating. Leverage clear communication skills in providing insight into best ways to design, implement, and achieve desired plan results. Maintain employee relations through proactive contact with employees. Exceptional ability to contribute and work effectively on teams. Possess excellent communication, leadership, and interpersonal skills. In-depth knowledge of Human Resources System principles and effective training programs. Talented professional with extensive experience in information systems planning and data analysis. Proactive and goal-oriented with top strengths in coordinating projects and solving computer, operational or team issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Human Resources Information Systems Analyst

Walgreens Boot Alliance, Swoon Consulting
  • Partnered with areas such as HR and IT to ensure data quality, and usefulness of standard and ad-hoc reports in comparison with requests
  • Documents explain data and implications of data analyses to users expressing and interpreting technical terminology to non-technical customers
  • Analyzed and challenged work methods and functionality to determine/recommend process improvements.
  • Partnered with IT to improve HRIS request form two forms to one for ease of use to all-end users.
  • Planned and designed system improvements to meet changing demands.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Skilled at working independently and collaboratively within team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.

Housing Specialist

County of San Diego
  • Assisted applicants in filling out housing applications and verifying assets.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Maintained database of housing resources, landlords and management companies.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.

Human Resources Systems Analyst

Qualcomm Incorporated
  • Work with consultants and vendors on implementation of Workday HCM
  • Provide requirements of existing processes for conversion to new Workday Performance Management Stand Alone tenant
  • Act as project manager for numerous vendor interfaces and worked closely with HR customers, Legal, IT Security, HR Systems, and vendors to define requirements, obtain appropriate approvals, and develop interfaces
  • Consult and encourage security team, project managers, and analysts
  • Work cross-functionally
  • Provide support for many acquired employees globally
  • Provide on-site training for acquired employees
  • Delivered enterprise performance feedback application to 30K+ employees for both mobile and desktop, enabling self-service tool used by employees and managers for annual performance review process
  • Prioritized customer needs /wants with considerations made for budget and overall company needs, garnering strong client loyalty
  • Served as co-panelist in meetings with executive staff and in company-wide presentations to introduce application and field questions providing 1st-hand explanation of capabilities and benefits of new system
  • Delivered numerous secure and encrypted interfaces for financial, medical, and other company-related data, enabling 3rd-party vendors access to data to incorporate and manage data for 30K+ employees
  • Pioneered and administered new data upload template process to handle 1 of largest acquisitions in Qualcomm's history
  • Release Manager quarterly software upgrades with various projects
  • Managed testing/release schedule, resources, resolved challenges and provided guidance during daily meetings
  • Provided daily summaries of implementation status to Stakeholders and Project Champions.

Volunteer

San Diego State Alumni Association
  • Aztec Proud Program
  • In conjunction with San Diego State University Alumni Coordinator, assisted with University’s fundraising goals through Aztec Proud Program
  • Assisting in solicitation from Parents and Students in Aztec Proud Program
  • The purpose of Aztec Proud Program is to help establish and build an endowment to fund student scholarships for all eligible San Diego State University students.
  • Aztec Proud Program works directly with Parents and incoming Students to raise funds for the endowment and to help foster a lifelong relationship between the students and the San Diego State University community
  • The Aztec Proud program is committed to helping students graduate and to become leaders in their respective communities through philanthropic activities during their time at San Diego State University
  • Engaged with parents and incoming students during orientation sessions, to encourage contributions to the Aztec Proud Program
  • Provided an overview of the Aztec Proud program and goals for the fundraising drive
  • Freshmen and transfer students contributed $25,722
  • Members of the class of 2022 set a record for fundraising contributions to Aztec Proud, SDSU’s student philanthropy program.

Education

Bachelor of Arts (BA) - Public Administration

San Diego State University
San Diego, CA

Skills

  • Cornerstone HRIS
  • SuccessFactors
  • People Central
  • Microsoft Project Management
  • Microsoft Office: Access, Excel, Word, PowerPoint, Publisher
  • Implementation Manager
  • System Improvements
  • Reporting Abilities
  • Train Users
  • Data Analysis
  • Critical Thinking
  • Troubleshooting Abilities
  • Active Listening
  • Technical Assistance
  • User Acceptance Testing (UAT)
  • Requirements Specifications

Timeline

Human Resources Information Systems Analyst

Walgreens Boot Alliance, Swoon Consulting

Housing Specialist

County of San Diego

Human Resources Systems Analyst

Qualcomm Incorporated

Volunteer

San Diego State Alumni Association

Bachelor of Arts (BA) - Public Administration

San Diego State University
PAMELA M. FLOYD