Summary
Overview
Work History
Education
Skills
Computer Skills:
Licensure Certification
CLINICAL MEDICAL WORK EXPERIENCE & ROTATIONS
Community Service Interaction
Timeline
Generic

Pamela M. Henderson RN

Southington,CT

Summary

Registered Nurse, seeking a position to build on and grow the skills I have acquired on an Inpatient Medical Surgical Trauma floor utilizing evidence-based practices. Developed critical thinking and problem-solving skills in high-pressure medical-surgical environment. Expertise in patient care and collaboration with multidisciplinary teams. I am flexible to wherever your need is greatest, I'm congenial, a genuine team player, and have an unmatched work ethic. I would love to bring the passion I have for nursing by providing competent and compassionate care and hopefully improving patient outcomes and experiences in your facility.

Overview

18
18
years of professional experience

Work History

Medical Coordinator/Biller/Trainer

Advanced Physical Therapy
03.2015 - 09.2021
  • Performed day procedures in front and back end of office (A/R & A/P)
  • Verify insurance information, track & obtain all prior auth & MD orders
  • Balanced books, collected patient and insurance monies owed

Workman's Comp Coordinator

React Physical Therapy
03.2014 - 07.2014
  • Coordinated Workman's Comp referrals, cases, and authorization for a busy 9 PT practice

Switchboard Operator & Front Desk Coordinator

The Orthopaedic Group, LLC.
03.2013 - 02.2014
  • Coordinated a high-volume Orthopaedic practice connecting urgent calls and messages to Doctor's and Nurses in the field

Appointment Coordinator

Comprehensive Orthopaedics
12.2011 - 03.2012
  • Scheduled patients for a busy four office practice with 9 Orthopaedic Physicians
  • Triaged urgent referrals from the ER and worked with Doctor's and secretaries to get them in STAT

Head Front Desk Receptionist

Cheshire Dermatology
03.2010 - 08.2011
  • Managed all front desk responsibilities for a high-volume practice
  • Trainer and Collections Specialist

Collections Specialist

VNA Community Healthcare (Visiting Nurses)
05.2003 - 02.2010
  • Responsible for all Medicare, Medicaid, and Private Insurance billing for large company of RN, PT, OT, MSW, ST, and HHA

Education

Associates in Health Science -

Goodwin University
East Hartford, CT
04.2022

Medical Office Administration -

Stone Academy
Hamden, CT
06.2000

Skills

  • Knowledge to perform & evaluate diagnostic tests
  • Patient assessment, education, and counseling
  • Monitoring & administering medications
  • Patient Care Coordination
  • Experience irrigating & dressing wounds
  • Monitoring IV transfusions & calculating I/O's
  • Proficient in obtaining, interpreting, and monitoring vital sign ranges, CBC, and other diagnostic tests and communicating to appropriate support staff
  • Proficient in colostomy care, Foley insertion & care, IV port checks & removals
  • Proficient in Diabetic mgmt and nutrition education
  • DVT prevention protocols post op & Trach Care
  • Infection Control Measures
  • Compliant with HIPPA guidelines and regulations
  • Proficient with hand off/end of shift reports to clinical staff on the unit
  • Worked in and Fluent in such EHR systems such as EPIC & understand the importance of detailed charting & documentation

Computer Skills:

Proficient in: EPIC, WebPT, Kareo, Origins, SRS System, Mysis, Encite, Centicity, Pro-32, Microsoft Office, Word, PowerPoint, Excel, & Outlook


Personal Advancement: Attended seminars in Office and Business Writing, Microsoft Advanced Excel Seminar, Women's seminar throughout the 7 years with the Visiting Nurses

Licensure Certification

  • CT, RN License #221844 , 06/26/24
  • CPR/AED Certification thru 07/2026



CLINICAL MEDICAL WORK EXPERIENCE & ROTATIONS

St. Francis Hospital (Trinity Healthcare)- Registered Staff Nurse, Medical-Surgical Inpatient Trauma 

Hartford, CT  8/24 to Current

  • Patient assessment and care planning with complex diagnosis
  • Administration medication, injections, wound care, etc...
  • Vital signs monitoring & reported changes to physician
  • Surgical Post-op
  • Admission and Discharge planning
  • IV monitoring, Heparin drips, Blood Transfusions, PCA pumps, TPN titrating, IVPB Antibiotic admin
  • I/O of JP drains, Ostomy bags, Foley's, NG tubes, GJ tubes, Chest Tubes
  • Constant Collaboration with Interdisciplinary teams


(Undergraduate Clinical Practicum in Acute Care through Goodwin University, East Hartford CT)


  • Clinical 1 - (January 2021- April 2021)

St. Francis Hospital Floor 9-7 CJRI (Connecticut Joint Replacement Institute)

Clinical Instructor: Edward Kobylanski (RN)


  • Clinical 2 - (May 2021- August 2021)

St. Francis Hospital Floor 7-7 (Med-Surgical Unit)

Clinical Instructor: Tonya Bourne (RN)


  • Clinical 3 - (September 2021-October 2021)

Griffin Hospital (Labor & Delivery Clinical Rotation)

Clinical Instructor: Heather Pinkerton (RN, BSN, OCN)


  • Clinical 4 - (November 2021-December 2021)

Hospital For Special Care, New Britain, CT (Pediatric Clinical Rotation)

Clinical Instructor: Judith Howell-Smith (RN)


  • Clinical 5 - (Jan 2022- April 2022)

St. Francis Hospital Floor 8-7 (Step Down ICU /Med-Surgical Unit)

Clinical Instructor: Nicola Reynolds-Simmonds (MSN, RN)



Community Service Interaction

  • Currently volunteer weekly at Southington Bread For Life (delivering meals to the homebound)
  • Volunteered at St. Vincent De Paul Homeless Shelter in Waterbury for 2 years
  • Participate in 5K events to raise money for chronic diseases
  • Red Cross Blood Donor
  • Donate time & money to community events in tandem with my Church

Timeline

Medical Coordinator/Biller/Trainer

Advanced Physical Therapy
03.2015 - 09.2021

Workman's Comp Coordinator

React Physical Therapy
03.2014 - 07.2014

Switchboard Operator & Front Desk Coordinator

The Orthopaedic Group, LLC.
03.2013 - 02.2014

Appointment Coordinator

Comprehensive Orthopaedics
12.2011 - 03.2012

Head Front Desk Receptionist

Cheshire Dermatology
03.2010 - 08.2011

Collections Specialist

VNA Community Healthcare (Visiting Nurses)
05.2003 - 02.2010

Associates in Health Science -

Goodwin University

Medical Office Administration -

Stone Academy
Pamela M. Henderson RN