Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pamela M. Lindsey

Certified Pharmacy Technician
Athens,GA

Summary

Adept at streamlining operations and enhancing customer satisfaction, my tenure at Walgreens showcased my ability to reduce medication errors by over 30% and foster patient trust. Skilled in medication dispensing and problem-solving, I excel in fast-paced environments, ensuring both efficiency and compliance with HIPAA regulations. Accomplished and certified Pharmacy Technician with over 3 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Driven Pharmacy Technician with 3 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreens
05.2013 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Reduced medication errors through consistent attention to detail and adherence to established protocols.
  • Coordinated medication therapy management services alongside pharmacists to optimize patient outcomes.
  • Maintained a clean and safe pharmacy environment through regular cleaning of work areas and equipment, adhering to safety guidelines.
  • Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
  • Assessed prescription refills for accuracy before dispensing them to patients.
  • Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
  • Boosted customer retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
  • Collaborated with pharmacists to optimize patient care, offering support with prescription interpretation and dosage adjustments.
  • Promoted compliance with state regulations by properly labeling medications and ensuring controlled substances were securely stored.
  • Enhanced pharmacy operations by maintaining up-to-date knowledge of medication availability and proper dosing instructions.
  • Informed patients about potential drug interactions, leading to increased awareness of risks associated with certain medications combinations.
  • Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
  • Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
  • Facilitated the procurement process for special order medications to ensure timely delivery for patients in need.
  • Prepared sterile compounding products under strict aseptic conditions for IV therapy or chemotherapy treatments as needed.
  • Ensured smooth workflow within the pharmacy by performing quality control checks on all dispensed medications.
  • Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Operations Manager

The Omni Club
04.2011 - 02.2013
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Office Manager

Carter Engineering
02.2008 - 10.2010
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Education

No Degree - Elementary Education

Southeastern Bible College
Birmingham, AL

High School Diploma -

Allegany Limestone Central School
Allegany, NY
06.1981

Skills

  • Problem-solving skills
  • Insurance Billing
  • HIPAA Regulations
  • Medication Dispensing
  • Filling Prescriptions
  • Pharmacist support
  • Pharmacy and customer records management
  • Patient confidentiality
  • Insurance Verification
  • Operations Support
  • Drug Classification Knowledge
  • Quality Control Procedures

Certification

  • CPhT - Certified Pharmacy Technician 2021

Timeline

Certified Pharmacy Technician

Walgreens
05.2013 - Current

Operations Manager

The Omni Club
04.2011 - 02.2013

Office Manager

Carter Engineering
02.2008 - 10.2010

No Degree - Elementary Education

Southeastern Bible College

High School Diploma -

Allegany Limestone Central School

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Pamela M. LindseyCertified Pharmacy Technician