Summary
Overview
Work History
Education
Skills
Timeline
Generic

PAMELA M MCGOUGH

Chester,VA

Summary

Focused billing professional with 15+ years of experience. Skilled in building client and vendor rapport as well as managing accounts to reduce outstanding balances. High knowledge of Procurement and PO funding/tracking. Productive and diligent with a passion for accuracy and efficiency through attention to detail and problem-solving. Wide range of knowledge for vendor management systems, client systems, etc. (Deltek, Costpoint, PLSC2, Peoplesoft, Ariba, fieldglass to name a few) Pursuing a similar position where an enthusiastic individual with an understanding of invoicing and process improvement is highly sought.

Overview

16
16
years of professional experience

Work History

Billing Analyst

Tandym Group
New York, NY
06.2023 - 01.2024
  • Proficiently able to switch and work effectively through multiple systems/applications (Bullhorn, Peoplesoft HR/FIN, Vendor Management systems, etc.)
  • Invoicing from unbilled for a specific portfolio of accounts, including e-invoicing, portal invoicing, adjustments, and credit / rebills with the utmost accuracy of what is being delivered to customers.
  • Followed all customer statements of work or purchase order billing using several different vendor management systems.
  • Funding and Tracking of Purchase Orders working with the sales office for any deliverables.
  • Researched billing discrepancies within the payment and what was submitted for T&M.
  • Worked closely with the credit and collections department for past-due payments.

Government CSV/SOW - Team Lead

APEX Systems Inc
Glen Allen, VA
12.2021 - 06.2023
  • Proficiently able to switch and work effectively through multiple systems/applications (Bullhorn, Peoplesoft HR/FIN, Vendor Management systems, etc.)
  • 60% of this job required invoicing very large complex clients - special billing T&M, FFP, BP, SOW, and Consulting Services.
  • Proved successful working within tight deadlines and a very fast-paced environment.
  • Researched accounts as needed to clean up discrepancies, apply pending payments and or write-offs.
  • Handling client agings above $20M.
  • Provided financial reports as needed for management as well as customers.
  • Team Lead and Escalation point for 8-15 analysts; coaching and working with the team to identify areas of improvement and devise solutions.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

Government Billing Analyst

APEX Systems Inc
Glen Allen, VA
06.2013 - 12.2021
  • Proficiently able to switch and work effectively through multiple systems/applications (Bullhorn, Peoplesoft HR/FIN, Vendor Management systems, etc.)
  • Making routine welcome and maintenance calls to new clients and billing contacts.
  • Process and verify invoices to secure the accuracy of manual billing and/or vendor management systems for information.
  • Generated monthly invoices for customers in multiple formats to provide transparency.
  • Management of government and state customer accounts, including but not limited to Invoicing, Collections, Reporting, Purchase Order tracking, etc.
  • Manage total accounts receivable with Aging above $9-15M.
  • Assisted with billing inquiries and provided timely responses.
  • Work closely with the sales team to assist with account-specific decisions.
  • Auditing account-specific reports to ensure accurate billing and client-specific information.

Contractor Care Specialist

APEX Systems Inc
02.2013 - 09.2013
  • Ensure lines of communication are constant between Contractor Community and Apex are open
  • Ensure satisfaction of contractor experience with Apex, their local POC, and their job/client
  • Communicate any training offerings, programs, deadlines, or time lines related to benefits or other offerings
  • Act as escalation point if needed by opening trouble tickets and communicating with the TR, AM, CAS, MD and/or DM
  • Answer any questions and/or resolve any concerns that can't be handled at the local level
  • Act as a sounding board for any feedback/suggestions
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
  • Developed effective relationships with all call center departments through clear communication
  • Contribute to Contractor Survey Feedback increasing each quarter
  • Stayed up to date on changing benefits, policies, etc to effectively answer and assist the Contractor Community
  • Proficiently able to switch and work effectively through multiple systems / applications (Bullhorn, Peoplesoft,
  • Benefitsolver, etc.)
  • Assisted in training new hires (internal employees) coming into the Contractor Care Center.

Administrative Assistant

U.S. Army Garrison
05.2008 - 04.2013
  • Provided efficient customer service to clients, supervisors and employees
    • Improved communication efficiency as primary liaison between departments (activities), clients and vendors.
    • Reviewed and audited general ledger entries for accuracy working directly with the local Financial Management Office, also by reviewing and making necessary changes to financial reports through Online View Reports (OLRV) and Data Query. Prepared quarterly financial reports, managed monthly and year end accounting close cycle for all underlying activities.
    • Worked very closely with Defense Financial Accounting Service (DFAS) to ensure correct coding clearing of accounts, researching charge backs, unidentified deposits, balancing statements, balanced fixed asset accounts, computed and recorded depreciation expenses. Generated, reviewed, analyzed, and communicated financial data that reflected actual financial performance against approved budgets.
    • Assisted all Government Purchase Card (GPC) holders with regulatory guidance and Standard Operating Procedures (SOP). Advised of correct coding for statements. Worked closely with billing officials and Division Chief to ensure each card holder's end-of-cycle reports were accurate and in accordance with regulations.
    • Official timekeeper for 60-plus employees working through the Time & Labor Management System (TLMS) as well as Automated Time, Attendance and Production System (ATTAPS). All time & attendance correspondence (leave slips, time cards, etc) was prepared, distributed and maintained in accordance with regulations.
    • Main point of contact for 60-plus employees, to include supervisors and program mangers for all personnel needs including training requirements.• Provided efficient customer service to clients, supervisors and employees • Improved communication efficiency as primary liaison between departments (activities), clients and vendors. • Reviewed and audited general ledger entries for accuracy working directly with the local Financial Management Office, also by reviewing and making necessary changes to financial reports through Online View Reports (OLRV) and Data Query. Prepared quarterly financial reports, managed monthly and year end accounting close cycle for all underlying activities. • Worked very closely with Defense Financial Accounting Service (DFAS) to ensure correct coding clearing of accounts, researching charge backs, unidentified deposits, balancing statements, balanced fixed asset accounts, computed and recorded depreciation expenses. Generated, reviewed, analyzed, and communicated financial data that reflected actual financial performance against approved budgets. • Assisted all Government Purchase Card (GPC) holders with regulatory guidance and Standard Operating Procedures (SOP). Advised of correct coding for statements. Worked closely with billing officials and Division Chief to ensure each card holder's end-of-cycle reports were accurate and in accordance with regulations. • Official timekeeper for 60-plus employees working through the Time & Labor Management System (TLMS) as well as Automated Time, Attendance and Production System (ATTAPS). All time & attendance correspondence (leave slips, time cards, etc) was prepared, distributed and maintained in accordance with regulations. • Main point of contact for 60-plus employees, to include supervisors and program mangers for all personnel needs including training requirements.

Education

Associate of Science - Business Management

Ashworth College
Atlanta
05.2009

Skills

  • Intermediate Excel (Pivots, VLookups, etc)
  • Invoice Preparation / Invoice processing / Strong PeopleSoft & Bullhorn knowledge / Various vendor management systems (Ariba, Deltek, Fieldglass and many others / Expense Reports
  • PO Building / Tracking / Funding
  • Account reconciliations / Superior research skills / Solution-oriented
  • SOW & General Contract Management / Expert in Local Government policies/regulations
  • Financial Reporting
  • Relationship building / Strong communication / written skills
  • Team Leadership & Development
  • Leading team operations

Timeline

Billing Analyst

Tandym Group
06.2023 - 01.2024

Government CSV/SOW - Team Lead

APEX Systems Inc
12.2021 - 06.2023

Government Billing Analyst

APEX Systems Inc
06.2013 - 12.2021

Contractor Care Specialist

APEX Systems Inc
02.2013 - 09.2013

Administrative Assistant

U.S. Army Garrison
05.2008 - 04.2013

Associate of Science - Business Management

Ashworth College

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PAMELA M MCGOUGH