Pamela Williams
Dallas,GA
Summary
Efficient professional in human resources management, known for productivity and ability to complete tasks with precision. Possess specialized skills in employee relations, regulatory compliance, and recruitment processes. Excel in communication, problem-solving, and teamwork, ensuring smooth HR operations and positive workplace environment.
Overview
12
12
years of professional experience
Work History
HR Assistant II
Aston Carter/Amazon
Atlanta, GA.
09.2023 - 02.2025
- Efficiently interacted with employees and managers via phone, chat, and ticket to answer questions and resolve problems during first contact.
- Experience in providing consultation and guidance on Human Resources, benefits, and complex employee matters.
- Evaluated documents that employees submitted for their accommodation, and leave of absence cases.
- Coded and edited employee time concerns in MyTime.
- Utilized A to Z to review employee time concerns.
- Provided information on leave of absence options to employees.
- Managed executive and non-executive escalation support.
Maintain knowledge of legislation, as well as national, state, and local laws. - Adhered to internal SLA and quality standards.
- Utilized Outlook to effectively communicate with team members and managers.
- Resolved inquiries by utilizing available resources, such as knowledge base articles, frequently asked questions, and following standard operating procedures. Escalate concerns when issues cannot be resolved through these channels.
- Utilized USC, People Portal, Kronos, Dali, ADP, Lenel, and various supporting systems to solve employee concerns and inquiries.
Strong computer skills, strong verbal and written communication skills, detail-oriented with the ability to analyze, problem-solve, organize, and manage multiple priorities. - Provided consultation and coaching regarding accommodations and leaves of absence to employees.
HR SVCS Contact Center Associate
The Home Depot
Atlanta, Ga
01.2019 - 06.2023
- Served as the main point of contact for all HR-related inquiries from associates, providing exceptional customer service and support.
- Offered proficient guidance and assistance with HR software applications, including WorkDay, MyApron, Kronos, and similar platforms, ensuring smooth usage and optimal functionality.
- Maintained a high level of professionalism and empathy when communicating with associates, to ensure a positive experience.
- Collaborated with other HR team members to escalate and resolve complex issues.
- Kept accurate records of all interactions with associates, and updated relevant systems accordingly.
- Adhered to confidentiality standards when handling sensitive employee information.
- Demonstrated a thorough understanding of HR policies, procedures, and benefits to accurately assist associates.
- Supported and participated in HR initiatives and projects, as assigned by management.
- Served as a Subject Matter Expert for talent acquisition training.
- Continuously sought opportunities to improve and streamline HR processes and procedures.
Consumer Affairs Specialist
The Coca-Cola Company
Alpharetta, Ga
03.2017 - 10.2017
- Utilized comprehensive knowledge of Coca-Cola products and services to effectively educate customers through written and verbal communication
- Demonstrated exceptional listening skills to identify customer needs and address sensitive concerns promptly, resulting in reduced downtime and increased customer satisfaction
- Provided international support to customers, contributing to the promotion and growth of the Coca-Cola brand
- Successfully navigated SAP and other assigned software databases, ensuring efficient operations and surpassing key performance metrics
Customer Service Representative
Arise/UniSource
Atlanta, Ga
11.2014 - 02.2017
- Acted as the first point of contact for customers, offering timely and knowledgeable responses to their questions about products, promotions, and service offerings
- Utilized standardized procedures and resources to offer accurate guidance and support in response to employee questions
- Maintained meticulous records and ensured data accuracy to facilitate smooth processes and enable effective follow-up with company stakeholders
- Assisted with onboarding processes, employee status changes, and the resolution of personnel-related concerns
Customer Care Associate
HD Supply
Marietta, Ga
06.2013 - 05.2014
- Implemented and maintained effective inventory regulation and tracking systems for supplies and materials
- Streamlined order processing procedures to meet the unique needs of clients, employees, and departments within the organization
- Enforced rigorous data privacy protocols to protect sensitive employee information and ensure full compliance with relevant data protection regulations
Education
GED -
Gwinnett Technical College
Lawrenceville, GaSkills
- Salesforce
- Kronos
- Workday
- TAC
- Microsoft Word
- Microsoft Outlook
Timeline
HR Assistant II
Aston Carter/Amazon
09.2023 - 02.2025
HR SVCS Contact Center Associate
The Home Depot
01.2019 - 06.2023
Consumer Affairs Specialist
The Coca-Cola Company
03.2017 - 10.2017
Customer Service Representative
Arise/UniSource
11.2014 - 02.2017
Customer Care Associate
HD Supply
06.2013 - 05.2014
GED -
Gwinnett Technical College
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