Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Pamela Paige Sullivan

Sesser,IL

Summary

Great communication skills and extensive customer service experience.

Overview

15
15
years of professional experience

Work History

Retail Service Support Associate

American Girl
Middleton, WI
10.2022 - 05.2024
  • Hired as a remote retail service support team member for American Girl
  • Daily job duties required utilizing resources provided and having extensive knowledge of the inner workings of all the store locations and all AG products
  • I provided guests with information about multiple different types of reservations and booking, using Zomato to modify, book, and cancel reservations, make practical and effective use of CSR to look up customer account information and create new customer accounts, issue returns, order entry, replace damaged products or items that were problematic due to construction and/ or missing parts, utilizing Alvaria as a recorded phone system, and accessing guest's AG rewards portal for member access as well as issuing certificates and reward points, and sending RSFF forms to the proper store locations
  • I was responsible for acting as a retail service support member for each of the store locations directly.
  • Assisted customers with product inquiries via phone or email.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Server

Walt's Pizza
01.2013 - 08.2023
  • My duties included greeting customers, upselling and promoting specials, taking beverage and food orders, operating a POS system, running food and drinks, prep work, cleaning, side work, and ensuring an overall pleasant experience for all patrons.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served graciously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Call Center Agent

Rhino Printing and Marketing
01.2014 - 08.2020
  • A printing shop that doubled as a call center for Beltone Hearing agents
  • My primary focus was business to consumer telemarketing for Beltone Hearing Services
  • My daily duties consisted of cold calling to set up appointments with Beltone, ensure customer satisfaction, and keep returning customers as regular clientele
  • I was promoted to a management position where I advanced to business to business telemarketing
  • That included but was not limited to: cold calling to generate leads, qualifying prospects, following up on direct mail, and conducting market research
  • I also supervised a team of 7 business to consumer call center agents and dealt with any and all issues that arose day to day.

Server

Pop's BBQ
Benton, IL
01.2009 - 03.2013
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Stocked service areas with supplies during slow periods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared checks, itemizing total meal costs and taxes.
  • Informed customers of daily specials and signature menu items.
  • Filled condiments and napkin containers during slack periods.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.

Education

High School Diploma -

Benton Consolidated High School

Skills

  • Excellent Customer Service Skills
  • Work well in high paced environment

  • Marketing
  • Outside Sales
  • Sales
  • Communication Skills
  • Account Management
  • Proficient computer ability
  • Leadership
  • CRM Software
  • Detail Oriented
  • Motivated
  • Work Well Under Pressure
  • Ability to Problem Solve
  • Great with coworkers
  • Hard Working
  • Reliable
  • Quick Learner
  • Time Management skills

Personal Information

Title: Retail Service Support

Timeline

Retail Service Support Associate

American Girl
10.2022 - 05.2024

Call Center Agent

Rhino Printing and Marketing
01.2014 - 08.2020

Server

Walt's Pizza
01.2013 - 08.2023

Server

Pop's BBQ
01.2009 - 03.2013

High School Diploma -

Benton Consolidated High School

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Pamela Paige Sullivan