Pamela Reich

• Communication Relationship
• Contract Negotiations
• Data Analyzer
• Database Analysis
• Data Gathering Analysis
• Interpersonal Communications
• Provider Education
• Strong data analysis skills
• Ability to manage multiple or competing priorities and work in a very fast-paced environment
• Proficient with MS Excel and PowerPoint
• Strong written and verbal communication skills
• Excellent interpersonal skills and ability to develop collaborative working relationships across multiple functional areas in the organization
• Passionate about contributing to an organization focused on continuously improving consumer experiences

The Senior Consumer Service Operations Professional is responsible for the daily activities across multiple service functions area. The Senior Consumer Service Operations Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Consumer Service Operations Professional may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Investigates and settles claims and customer service issues. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.