Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Pamela Sparks

Sacramento,CA

Summary

Dedicated and results-driven professional with 11 years of experience in retail and food service environments, complemented by 4 years of hands-on warehouse production expertise. Capable of providing exceptional customer service, and ensuring efficiency in fast-paced settings. Strong problem-solving skills, a commitment to teamwork, and a focus on maintaining high-quality standards. Proven ability to adapt quickly, meet production targets and build positive relationships with customers and team members alike. Passionate about contributing to organizational success through a strong work ethic and reliable performance.

Overview

17
17
years of professional experience

Work History

Warehouse Associate

Cardinal Health
08.2023 - Current
  • Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
  • Collaborated with team members to complete daily tasks in a timely manner
  • Performed regular quality checks on products to ensure they met specifications
  • Followed all safety protocols and procedures while operating machinery or handling hazardous materials
  • Achieved an average picking accuracy rate of 150% over the course of 18 months

Production Associate/Certified Work Station Trainer

Tesla Fremont Factory
01.2021 - 08.2023
  • Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process
  • Evaluated trainee performance through assessments and provided constructive feedback to facilitate skill development
  • Assembled vehicle parts according to specifications, ensuring high quality standards and adhere to safety protocols
  • Performed visual inspections of finished parts/vehicles to identify any defects or issues
  • Collaborated with quality control department on testing procedures for assembled vehicles prior to shipment

Specialist Clerk/Barista

UC Berkeley of California
10.2012 - 06.2021
  • Earned management trust by serving as key holder to responsibly close and open the store
  • Acquired a vast knowledge of the campus to provide students with information about dining options, events and public transportation
  • Resolved complicated and difficult customer issues
  • Worked with customer service desk partners to keep long lines of customers moving efficiently
  • Obtained servsafe certificate and performed food service duties and responsibilities as needed

Guest Service Member

Target
11.2007 - 01.2013
  • Collected customer feedback and made process changed to exceed customer satisfaction goals
  • Demonstrated mastery of customer service call script with specified time allotment
  • Effectively managed a high-volume of inbound and outbound customer calls
  • Handled all customer relations issues in a gracious manner, in accordance with company policies and procedures
  • Worked with sales team on future promotions, critical stock issues and modified sales orders

Education

DIPLOMA -

TRACY HIGH SCHOOL
06.2006

Skills

  • Data Entry
  • Inventory Clerk
  • Filing
  • Customer Service
  • Docket
  • Barista Experience
  • Order Fulfillment
  • Guest Services
  • Manufacturing
  • Food Preparation
  • Food Handling
  • Coffee Experience
  • Packaging
  • POS
  • Cash Handling
  • Computer Skills
  • Microsoft Office
  • Microsoft Excel

Additional Information

Time Management, Customer Complaint Resolution, Order Fulfillment, Strong Client Relations, Customer Records Examination, Flexible, Data Analysis, Materials Preparation, Microsoft Office Suites, CS Gold, Cash Handling, Food Service

Timeline

Warehouse Associate

Cardinal Health
08.2023 - Current

Production Associate/Certified Work Station Trainer

Tesla Fremont Factory
01.2021 - 08.2023

Specialist Clerk/Barista

UC Berkeley of California
10.2012 - 06.2021

Guest Service Member

Target
11.2007 - 01.2013

DIPLOMA -

TRACY HIGH SCHOOL

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Pamela Sparks