Pamela Sue Kon
Las Vegas,NV
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
12
12
years of professional experience
Work History
Elderly Caregiver
Beachport Villa
08.2024 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
Customer Service Representative
Sagility Philippines
06.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Virtual Assistant
Suika Education Inc
12.2018 - 06.2023
- Develop relationships with sales prospect and new leads through research and networking
- Supporting marketing strategy to increase brand awareness and promoting sales
- Contributing to product development feedback to improve current products and suggestions of new products
- Representing at expositions and trade association meetings, maintaining high levels of professionalism with the company products and company image.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
manager/owner
Blue Falcon Laundry and dry-cleaning Shop
09.2013 - 11.2017
Customer service representative
Stream Global Philippines
09.2012 - 06.2013
- Provides consultative sales and services to customers, ensuring superior customer satisfaction
- Leverages diverse marketing mediums to acquire new clients and retain existing customer base
- Sells new cellphone line and accessories to clients, utilizing product knowledge to help customers make informed decisions.
Education
BS in Computer Science -
AMA Computer Colloge Dagupan
09.2024
Practical Nursing -
St. Augustine School Of Nursing
03.2012
Nursing Aide -
St. Augustine School of Nursing
03.2005
Skills
- Personal Hygiene Assistance
- Documentation And Reporting
- Meal Preparation
- Compassionate Caregiving
- Dementia Care
- First aid and safety
- Medication Administration
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Personal Information
- Place of Birth: Dagupan
- Place of Birth: Pangasinan
- Date of Birth: 07/13/1982
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
Timeline
Elderly Caregiver
Beachport Villa
08.2024 - Current
Customer Service Representative
Sagility Philippines
06.2023 - 04.2024
Virtual Assistant
Suika Education Inc
12.2018 - 06.2023
manager/owner
Blue Falcon Laundry and dry-cleaning Shop
09.2013 - 11.2017
Customer service representative
Stream Global Philippines
09.2012 - 06.2013
BS in Computer Science -
AMA Computer Colloge Dagupan
Practical Nursing -
St. Augustine School Of Nursing
Nursing Aide -
St. Augustine School of Nursing
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