Pamela " Susanne" Thornburg
Collierville,TN
Summary
Experienced file clerk and customer service professional with strong document retrieval, record tracking, and alphabetical/numerical filing skills. Known for accuracy, organization, and dependable support in fast-paced office settings.
Overview
36
36
years of professional experience
Work History
File Clerk
Morgan and Thornburg INC
Memphis, Tennessee
03.2005 - Current
- Filed incoming documents in alphabetical and numerical order to maintain organized records.
- Updated file logs and record tracking sheets to ensure accurate tracking of documents.
- Retrieved records for staff and management to support timely decision-making.
- Organized client files and office records for Morgan and Thornburg, Inc.
Amazon Associate
Amazon
Memphis, Tennessee
10.2022 - 09.2023
- Picked customer orders in fulfillment center, ensuring accuracy and timely processing.
- Stored inventory in assigned locations following Amazon warehouse procedures.
- Sorted incoming merchandise to optimize distribution flow and minimize delays.
- Loaded and unloaded trailers while following Amazon safety guidelines.
- Checked items for damage and reported exceptions to Amazon supervisors.
- Stayed current on safety procedures and correct lifting techniques to help prevent injuries.
- Supported team communication during fast-paced Amazon operations and shift changes.
- Used scanners to track parcel information, condition, or receipt.
- Placed bins, carts, and containers in convenient locations to support loading efficiency.
- Tagged containers and boxes with identifying information to ensure proper handling.
- Cleaned empty storage areas to meet sanitation regulations and prepare area for future use.
- Coordinated cargo unloading with team to ensure safety and maintain workflow efficiency.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Server\Trainer
Hickory Tavern
Collierville, Tennessee
09.2017 - 04.2019
- Trained new servers on Hickory Tavern menu knowledge and daily service standards.
- Demonstrated POS order entry, table maintenance, and check closing steps.
- Modeled proper food presentation, order accuracy, and allergy communication.
- Guided trainees through opening tasks, side work, and closing cleanup.
- Observed service performance and corrected steps during floor training sessions.
- Delivered strong service to high volume of daily customers.
- Coached waiters on menu memorization strategies and clear guest communication.
- Provided one-on-one support to help complete training goals.
- Instructed new staff on food handling procedures and service techniques.
- Assessed guest satisfaction with meals and recommended additional items to enhance sales.
- Maintained positive learning environment by addressing questions and concerns promptly.
- Welcomed guests with personable attitude and delivered beverage orders while reviewing menu options.
- Worked directly with servers during multiple shifts throughout training process.
- Calculated charges, issued table checks, and collected customer payments.
- Reconciled daily transactions, balanced cash registers, and deposited restaurant earnings at bank.
- Evaluated server performance during training to ensure adherence to restaurant standards and protocols.
- Assessed trainee progress through practical and written tests, adjusting training approach for different learning styles.
- Taught time-management techniques to enable new servers to effectively manage multiple tables and customer requests.
- Clarified training goals and expectations for all trainees.
Server, trainer,bartender
Cajun Catfish
Collierville, Tennessee
02.2016 - 06.2018
- - Trained servers on Cajun catfish specials and guest service standards.
- - Supported server onboarding with POS order entry and payment procedures.
- - Coached new hires on table setup, section flow, and dining room readiness to enhance service efficiency.
- - Reinforced hospitality practices for guest greetings and dining room requests.
- - Reviewed and clarified shift duties, side work, and closing tasks with server staff to ensure smooth operations.
- - Guided servers on teamwork, communication, and fast-paced restaurant coordination.
- - Delivered consistent service for high-volume daily customers.
- - Taught waitstaff menu memorization strategies and clear communication techniques.
- - Instructed new staff on food handling procedures and service techniques.
- - Prepared salads, appetizers, and garnishes to support kitchen staff.
- - Checked guest satisfaction and recommended add-on items to increase sales and improve guest experience.
- - Maintained positive learning environment by answering participant questions and concerns quickly.
- - Welcomed guests with personable attitude and carried beverage orders while reviewing menu options.
- - Calculated checks, issued table bills, and collected customer payments.
- - Encouraged team collaboration among participants throughout course duration.
- - Reconciled daily transactions, balanced cash registers, and deposited restaurant earnings at bank.
- - Maintained records for training attendance, progress reports, and certification status for server trainees.
- - Coordinated with kitchen staff for menu tastings so servers could describe dishes accurately and enthusiastically to guests.
- - Used digital tools and guided practice to support different learning styles.
- - Collected trainee feedback after sessions and used insights to improve training methods.
- - Measured trainee progress through practical and written tests and adjusted training approach for individual learning styles.
- - Addressed and mediated interpersonal issues among staff to foster a collaborative work environment. among trainees and supported harmonious training environment.
- - Guided new servers on upselling strategies to improve guest experience and sales.
- - Clarified trainee goals and expectations to ensure understanding and alignment with training objectives. and expectations clearly.
- - Suggested relevant training programs to enhance workers' skills and competencies. to help workers maintain or improve job skills.
- - Stayed current with field updates through journals, books, and magazine articles.
Sales Representative
Encore Capital Group
07.2015 - 10.2016
- Managed B2B client accounts across company sales territory.
- Generated new business through targeted calls, email outreach, and referral strategies.
- Presented product solutions to business buyers and decision-makers.
- Worked with internal teams on orders and delivery schedules.
- Addressed client concerns and supported account retention efforts.
- Followed company sales policies and market pricing guidelines.
- Monitored accounts receivable to ensure timely payment collection from clients. for existing customers and followed up on due payments.
- Provided technical guidance on products or services to customers.
- Built and maintained client relationships through regular communication, meetings, and follow-up calls.
- Negotiated client contracts to enhance profitability and secure long-term partnerships.
- Kept accurate records of sales leads, opportunities, and client interactions in CRM systems.
- Identified potential customers and developed targeted outreach strategies.
- Prepared sales presentations, proposals, contracts, and related customer documents.
- Scheduled sales appointments and met with prospects to explain product and service benefits.
- Generated new opportunities by identifying promising commercial customers and qualifying leads.
- Discussed pricing and negotiated service contracts to secure agreements.
- Delivered product demonstrations and presentations to prospective customers.
- Responded to customer inquiries promptly to provide information about products and services. quickly regarding products or services.
- Monitored customer satisfaction through surveys and feedback to improve service delivery.
- Negotiated contracts, pricing, and payment terms with customers.
- Listened to customer needs and recommended suitable products and services.
- Used strong verbal communication skills to engage customers and identify needs.
- Drove sales of company products and services through organized customer meetings.
- Provided full support to customers entering store, from merchandise selection through purchase completion.
- Shared customer feedback with management regarding operations and promotions.
- Prepared sales documents, closed deals, and filed records.
Sales Representative
Empire Today
Memphis, Tennessee
10.2014 - 11.2015
- Completed in-home flooring consultations for Empire Today customers.
- Measured rooms and confirmed project details during sales visits.
- Showed flooring options and pricing to homeowners.
- Built quotes and proposals using Empire Today sales process.
- Guided customers through material choices and purchase decisions.
- Scheduled appointments and managed follow-up communication with clients.
- Entered lead information and customer notes into sales systems.
- Worked with installation teams to verify project readiness.
- Cultivated strong customer relationships, driving repeat business and referrals.
- Responded to prospective customer questions about product and service features.
- Kept accurate records of all sales and prospecting activity.
- Reviewed customer feedback to support product and service improvements.
- Completed regular follow-ups with prospects to close deals on time.
- Negotiated pricing contracts with customers to support profit goals.
- Provided technical support for customers using company products or services.
- Prepared detailed reports on daily, weekly, and monthly sales activity.
- Identified and presented cross-selling opportunities, enhancing customer satisfaction and sales volume.
- Organized client visits, presentations, product demonstrations, and trade shows.
- Coordinated with other departments to support timely order delivery.
- Negotiated deals and handled complaints or objections.
- Used strong verbal communication to engage customers and identify needs.
- Listened to customer needs to recommend best products and services.
- Welcomed and assisted customers to create positive experiences.
- Operated register, handled cash, and processed credit card payments.
- Provided every customer with support from store entry through purchase completion.
- Matched customer needs with suitable offerings, contributing to overall sales and revenue growth.
- Interacted with casual shoppers to provide product information and enhance their shopping experience. with featured product information and merchandise recommendations to support sales opportunities.
Event Coordinator
ST Jude Children's Research Hospital
Memphis, Tennessee
03.1991 - 08.1992
- Worked with clients to understand event goals and expectations.
- Coordinated communication with vendors and suppliers throughout event phases to ensure seamless execution and collaboration.
- Supported fundraising events with guest check-in and program setup.
- Updated planning records and calendars for special events across hospital teams to ensure alignment and timely execution.
- Tracked registration lists and attendee messages for hospital functions.
- Assisted guests during events by providing directions and addressing inquiries about amenities to enhance their experience.
- Maintained organized contact databases using MS Excel and Access.
- Built and maintained relationships with key stakeholders, including vendors, sponsors, and community leaders.
- Followed health, safety, and legal requirements to reduce risk and liability.
- Followed local event regulations and obtained required permits.
- Managed safe, smooth food delivery at banquets, conferences, and social events.
- Recruited sponsors for events and planned scope, financial tie-ins, and promotional support for mutual benefit.
- Participated in industry events to gain insights and network.
Education
High School Diploma -
Germantown High School
Germantown, TN05-1983
English , Accounting
University of Memphis
Memphis, TNSkills
- Document management
- File organization
- Document processing
- File management
- Document scanning
- Record tracking
- Data organization
- Information security
- Attention to detail
- General office functions
- Deadline management
- Workflow prioritization
- Work prioritization
- Time management
- Task management
- Task coordination
- General office functions
- Problem solving
- Innovative problem solving
- Efficiency improvement
- Self-motivation
- Team coordination
- Computer literacy
- Customer service
- Client relations and teamwork
- Professionalism
- Internal communication
- Oral and written communication
- Relationship building
- Team coordination
- Teamwork
- Adaptability and flexibility
- Flexibility
- Professionalism
- Analytical skills
- Deadline prioritization
- General office functions
- Attention to detail
- Oral and written communication
- Confidential materials handling
- Oral and written communication
- Workflow prioritization
- Efficiency improvement
- Document scanning
- Flexibility
Timeline
Amazon Associate
Amazon
10.2022 - 09.2023
Server\Trainer
Hickory Tavern
09.2017 - 04.2019
Server, trainer,bartender
Cajun Catfish
02.2016 - 06.2018
Sales Representative
Encore Capital Group
07.2015 - 10.2016
Sales Representative
Empire Today
10.2014 - 11.2015
File Clerk
Morgan and Thornburg INC
03.2005 - Current
Event Coordinator
ST Jude Children's Research Hospital
03.1991 - 08.1992
High School Diploma -
Germantown High School
English , Accounting
University of Memphis