Pamelia Hawkins
Tallahassee,FL
Summary
At Leon County Sheriff Office, I excelled as a Certified Deputy Sheriff Forensic Case Manager. The leveraging of my expertise in de-escalation techniques and critical thinking greatly enhanced inmate and staff safety and reduced major conflict.
Ability to build strong relationships and manage high-pressure situations has been pivotal in fostering a safer environment and supporting successful inmate reintegration.
Vast experience with comprehensive client assessments, and care plans.
Excellent communication and coordination skills to effectively manage client services, are just a few of the many skill sets utilized on a daily basis.
Extensive track record of fostering positive staff and client relationships whereas
achieving measurable improvements in the clients well-being.
Proactive and goal-oriented professional with excellent time management and problem-solving skills.
Reliable and adaptable with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable at managing multiple priorities with a positive attitude, and a willingness to take on added responsibilities to meet team goals.
Extensive Knowledge in Forensic Case Management. With a solid history of managing complex caseloads, providing comprehensive support to diverse client populations, and the ability to assess client needs to develop tailored action plans that drives positive outcomes.
Demonstrate strong communication and problem-solving skills in high-pressure environments.
Consummate Professional in collaborating with team members to make significant impact, and adaptation to changing needs.
Client assessment with resource referrals and coordination
Crises intervention for reliable and results-focused, positive outcomes.
Senior Case Manager adept at handling high caseloads without sacrificing quality of care all while operating in high-pressure environments.
Hardworking and compassionate professional with excellent problem-solving, and conflict resolution skills.
Excellent communication skills
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Deputy Sheriff Corrections Case Manager
Leon County Sheriff Office
10.1994 - 03.2020
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
- Coordinated with social services agencies like Child Protective Services or mental health specialists as required during specific incidents.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
- Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
- Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.
- Enhanced public trust by providing professional and compassionate assistance during emergencies.
- Provided security at various community events, ensuring a safe environment for attendees.
- Observed jail and inmate activity to maintain order and safety.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Managed caseloads efficiently while adhering to strict deadlines set by state regulations, ensuring compliance and timely service delivery.
- Coordinated resources and referrals for inmates re-entering society, supporting successful community integration upon release.
- Conducted risk assessments and developed strategies to address identified risks, promoting safety within the facility.
- Collaborated with multidisciplinary teams to ensure effective communication and coordination of services for inmates.
- Developed strong working relationships with community partners to facilitate access to essential services for released inmates.
- Improved inmate behavior and adjustment through consistent monitoring, support, and guidance in a correctional setting.
- Conducted regular audits of case files to ensure accuracy, completeness, and adherence to established guidelines.
- Enhanced inmate rehabilitation by developing comprehensive case management plans tailored to individual needs.
- Analyzed trends in inmate populations to inform policy recommendations aimed at reducing overcrowding in correctional facilities
- Streamlined processes within the case management department to increase efficiency and improve service delivery outcomes.
- Provided crisis intervention services as needed, effectively de-escalating tense situations and ensuring the well-being of all involved parties.
- Facilitated successful inmate transitions from restrictive housing to general population by developing individualized step-down plans and monitoring progress.
- Maintained thorough documentation of case management activities, facilitating efficient information sharing among stakeholders.
- Served as a liaison between inmates, families, legal representatives, probation officers, mental health professionals, educators, employers, housing providers on matters concerning inmate welfare during incarceration or post-release planning.
- Delivered high-quality training sessions for new staff members, enhancing their skills in effective case management practices.
- Reduced recidivism rates by implementing evidence-based programs and interventions for inmates.
- Implemented data-driven decision-making tools to evaluate program effectiveness and identify areas for improvement within the case management system.
- Monitored compliance with relevant laws, regulations, and policies related to offender supervision and treatment programs.
- Promoted a positive organizational culture within the correctional facility by modeling professionalism, ethical behavior, and effective communication among staff members.
- Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
- Addressed behavior and stability of inmates to root out concerning connections or mental health issues.
- Conducted interviews for hiring of inmate job positions to identify optimal candidates.
- Evaluated progress of inmates in jails and prisons to determine optimal intervention strategies.
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Arranged substance abuse rehabilitation for offenders.
- Provided court testimony to support court decisions.
- Monitored inmates' progress using questionnaires and psychological testing.
- Conducted preliminary interviews for U.S. Parole Commission.
- Coordinated scheduled releases and updates.
- Wrote, updated and maintained project documentation.
- Fostered collaboration among board members, promoting open communication and shared decisionmaking.
- Conducted interviews with participants to assess eligibility.o
- Increased candidate engagement by conducting thorough and personable interviews.
- Identified top talent through skillful interviewing techniques, improving overall quality of hires.
- Assisted in the development of standardized interview questions, promoting consistency across all departments.
- Developed strong rapport with candidates, fostering open communication and trust during interviews.
- Facilitated panel interviews with multiple stakeholders, encouraging collaboration in selecting the best-fit candidate for each role.
- Assisted in coordination of on-site interviews, managing schedule to stay organize
- Streamlined the interview process for improved efficiency and better candidate experience.
- Evaluated candidate responses using a structured scoring system, ensuring objective decision-making during the selection process.
- Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.
- Conducted detailed investigations, gathering essential evidence to support legal proceedings.
- Provided thorough training to junior deputies, fostering professional growth and skill development.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Mentored new recruits during their probationary period, offering guidance on policy adherence, tactical skills, and professionalism within the force.
- Conducted searches of individuals, vehicles and premises.
- Checked vehicle equipment for proper functioning prior to use.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Provided testimony in court proceedings.
- Conducted regular case reviews for individual inmates to assess progress towards rehabilitation goals and adjust treatment plans accordingly.
- Collaborated with multidisciplinary teams comprised of correctional officers, medical personnel, and other counselors to address complex needs of diverse inmate populations effectively.
- Improved inmate behavior by implementing individualized counseling programs tailored to their specific needs.
- Advocated for necessary accommodations or modifications for inmates diagnosed with learning disabilities or other special needs, ensuring equitable access to educational programming
- Aided in successful inmate reentry into society through the development of comprehensive discharge plans that included housing, employment, and community support resources.
- Advocated for necessary accommodations or modifications for inmates diagnosed with learning disabilities or other special needs, ensuring equitable access to educational programming.
- Coordinated with educational providers both within the facility and externally to create academic pathways for inmates that supported their rehabilitation goals and prepared them for post-release success.
- Enhanced facility safety with thorough assessments of inmate mental health and risk levels, ensuring appropriate placement in programs and housing units.
- Served as a resource for correctional staff seeking guidance on how to best interact with inmates experiencing mental health crises or displaying challenging behaviors.
- Provided crisis intervention services as needed, deescalating potentially dangerous situations involving inmate conflicts or self-harm incidents.
- Maintained accurate records of all counseling sessions, assessments, and case plan updates in adherence with state regulations and facility policies.
- Contributed to a safer institutional atmosphere by promptly reporting any observed security breaches or suspicious activity to appropriate authorities.
- Supported positive change within the correctional environment by actively participating in staff training sessions focused on effective communication techniques and conflict resolution strategies.
- Collaborated with cross-functional teams to identify key areas for improvement within the transportation department.
- Coordinated emergency response plans, ensuring the rapid deployment of resources during crisis situations
- Coordinated emergency response plans, ensuring the rapid deployment of resources during crisis situation
- Improved transportation efficiency by optimizing routes and schedules for better time manag
- Assisted in special investigations and crime prevention programs.
Education
Master of Science - Criminal Justice W/ Specialization in Forensic Psy
Saint Leo University
Saint Leo, FL05.2017
Bachelor of Arts - Criminal Justice
Saint Leo University
Saint Leo, FL12.2012
Skills
- De-Escalation Techniques
- Integrity and ethics
- Incident Response
- Emergency Response
- Relationship building and management
- Arrest procedures
- Inmate Processing
- Prisoner Transport
- Law Enforcement
- Background Investigations
- Witness interviewing
- Public disturbance investigation
- Court Testimony
- Public event security
- Evidence collection
- First-aid and CPR
- Firearms proficiency
- Critical Thinking
- Decision-Making
- Investigative Reports
- Weapons training
- Law Enforcement Information Databases
- Interrogation Techniques
- Case report writing
- Evidence Preservation
- Officer Training
- Crowd Control
- Police reports
- Dispatch Communication
- Public relations
- Public Service
- Case Planning
- Inmate behavior modification tactics
- Gang Awareness
- Inmate Classification
- Sound Judgment
- Crisis intervention therapy
- Reentry Planning
- Offender Assessment
- Problem-Solving
- Time Management
- Risk and needs assessments
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Trained in defensive tactics
- Counseling techniques
- Relationship Building
- Self-defense techniques
- Professional ethics
- Task Prioritization
- Team building
- Intake procedures
- Self Motivation
- Interpersonal Skills
- Search and seizure procedures
- Analytical Thinking
- Conflict Resolution
- Goal Setting
- Risk Assessment
- Professionalism
- Motivational Interviewing
- Security clearance
- Interpersonal Communication
- Crisis Intervention
- Record-keeping
- Time management abilities
- Continuous Improvement
- Adaptability
- Confidentiality Practices
- Written Communication
- Mental Health Assessment
- Progress Evaluation
- Crisis Management
- Report Writing
- Cultural Sensitivity
- Crisis Intervention Techniques
- Professional Demeanor
- Stress Management
- Legal Documentation
- Behavioral analysis
- File reviews
Accomplishments
Received employee of the month awards 4 different times throughout my 25 plus years employment history at Leon County Sheriff Office
For over a decade, my performance rating was Above Standard with scores of 90-100%
Certification
Certified Law Enforcement Officer
Certified Corrections Officer
Certified Florida Jail Inspector
Certified NCIC/FCIC Operator
Certified Crisis Intervention Specialist
Certified NAMI Specialist
Timeline
Certified Deputy Sheriff Corrections Case Manager
Leon County Sheriff Office
10.1994 - 03.2020
Certified Law Enforcement Officer
Certified Corrections Officer
Certified Florida Jail Inspector
Certified NCIC/FCIC Operator
Certified Crisis Intervention Specialist
Certified NAMI Specialist
Master of Science - Criminal Justice W/ Specialization in Forensic Psy
Saint Leo University
Bachelor of Arts - Criminal Justice
Saint Leo University
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