Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Pamella Cidrim Payne

Miami

Summary

Customer-focused Customer Service Agent known for high productivity and efficient task completion. Possess specialized skills in problem-solving, communication, and conflict resolution. Excel in active listening, empathy, and adaptability, ensuring positive interactions and customer satisfaction. Committed to leveraging these abilities to contribute positively to team goals and enhance customer experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Uber Driver

5 Star Uber Driver
Miami
01.2021 - Current

Delivered reliable, customer-focused service in a fast-paced environment, maintaining a consistent five-star rating.

Provided courteous and efficient service to diverse passengers

Ensured safety and remained calm under pressure

Resolved issues and adapted quickly to changing situations

Used digital tools for navigation and trip management

Catering Manager

My Business
Fort Lauderdale
06.2021 - 07.2025

Managed a customer-focused catering business in fast-paced, time-sensitive environments.

Delivered professional, friendly customer service

Coordinated orders and logistics to ensure timely, accurate service

Multitasked under pressure while maintaining quality and efficiency.

Resolved customer issues quickly and effectively

Babysitter

Brito Family
Boston
02.2018 - 05.2021

Provided attentive care in a safety-focused, high-responsibility environment, ensuring well-being and positive experiences.

Delivered friendly, patient, and professional care—building trust with children and families

Ensured safety at all times and responded calmly in urgent or unexpected situations

Assisted with routines, meals, and activities, demonstrating strong responsibility and attention to detail

Supported emotional needs and resolved conflicts effectively

Managed multiple tasks while maintaining a structured and organized environment

Education

GED -

Olegario Marciel
Brazil
04.2017 - 05.2017

Skills

  • Customer Service Management
  • Conflict Resolution
  • Time Management
  • Safety awareness and responsibility
  • Multitasking in fast paced environments
  • Bilingual communication ( Portuguese and English)
  • VIP Client Handling
  • Process Improvement
  • Computer proficiency
  • Attention to detail
  • Professionalism and reliability

Languages

English
Native/ Bilingual
A1
Portuguese
Native/ Bilingual
A1
Spanish
Limited
A1

Certification

CPR/First Aid

Timeline

Catering Manager

My Business
06.2021 - 07.2025

Uber Driver

5 Star Uber Driver
01.2021 - Current

Babysitter

Brito Family
02.2018 - 05.2021

GED -

Olegario Marciel
04.2017 - 05.2017
Pamella Cidrim Payne