Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
SalesAssociate

Pamella Clark

Pensacola,FL

Summary

Dynamic Program Manager and Sales Associate with a proven track record at Verizon Information Technology and Chico's. Excelled in building relationships and strategic planning, enhancing customer satisfaction and operational efficiency. Skilled in problem-solving and customer service, achieving significant improvements in team performance and project delivery. Demonstrates exceptional communication and leadership abilities, driving business growth and team success.

Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Sales Associate

Chico's
09.2022 - 10.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Program Manager

Verizon Information Technology
09.1983 - 01.2006
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Identified program obstacles and communicated possible impacts to team.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Optimized resource allocation, effectively balancing priorities and managing competing demands.
  • Built teams to address project goals and objectives for multiple projects.
  • Delivered high-quality results by setting performance metrics and monitoring progress against targets.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Championed best practices in project management, fostering a culture of continuous improvement.
  • Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
  • Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Developed and maintained logistics workflows, procedures and reports.
  • Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Leveraged project management processes and tools to define and execute projects.
  • Implemented risk management strategies to mitigate potential barriers to project success.
  • Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
  • Participated in pilot tests and revised programs based on feedback and results.
  • Participated in vendor selection and management process for program initiatives.
  • Researched industry best practices in support of training development and program content.
  • Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
  • Interacted with customers and clients to identify business needs and requirements.
  • Devised creative solutions to critical customer and user needs.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Launched quality assurance practices for each phase of development
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

High School Diploma -

Council School #3
Jackson, MS

No Degree - Computer Science & Marketing

The University of West Florida
Pensacola, FL

No Degree - Program Management

George Washington University
Washington, DC
09-1995

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Cash handling accuracy
  • Client service
  • Conflict resolution
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Complex Problem-solving
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Adapt to diverse groups
  • Guest relations
  • Strategic planning
  • Building rapport
  • Policy and procedure adherence
  • Product recommendations
  • Negotiation tactics
  • Business development
  • Persuasion techniques
  • Fitting room maintenance
  • Dispute mediation
  • Client account management
  • Friendly and outgoing
  • Verbal and written communication
  • Customer engagement
  • Task prioritization
  • Feedback implementation
  • Positive and professional
  • Energetic self-starter
  • Excellent communication skills
  • Financial records oversight
  • Calm demeanor
  • Price quote preparation
  • Written and oral communication skills
  • Superb time management
  • Reading comprehension skills
  • Contact follow-up

Accomplishments

  • Project Development - Collaborated with team members across organizations in the development of software development projects from inception throughout end user testing before implementing software into the user environment.
  • I was awarded multiple cash & non cash awards for achieving high levels of project development on time and within budget.
  • I worked with end user clients to provide software that recovered lost revenue which amounted to about $1,000,000/year increase to Verizon.
  • I encouraged team building and employee development to build more productive employees.
  • Resolved product issue through consumer testing.
  • Supervised team of 100 staff members.
  • Used Microsoft products to track project status & deliverables.

Certification

Completed quarterly required training for Chico's sales position.

Languages

English
Native or Bilingual

Timeline

Sales Associate

Chico's
09.2022 - 10.2024

Program Manager

Verizon Information Technology
09.1983 - 01.2006

High School Diploma -

Council School #3

No Degree - Computer Science & Marketing

The University of West Florida

No Degree - Program Management

George Washington University

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Pamella Clark