Pamella Duncantell
Concord,NC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Ready to learn and expand my knowledge!
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Amargosa Creek Storage
2022.07 - 2024.01
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing reservations, improving overall user experience.
- Lease administration, and facility tours showing tenants our selling points.
- Constant upkeep with the security of the facility, monitoring security cameras and investigating activity.
- Maintained accurate records, ensuring timely processing of invoices, payments, and filing.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Service Representative
West Side Mini Storage
2022.07 - 2024.01
- West Side Storage is sister facility to Amargosa Creek Storage where I would apply the same office duties.
- Implemented upselling techniques to increase average facility capacity.
- Managed auction logistics for seamless event execution and positive bidder experiences.
- Facilitated seamless transitions between live auctions and post-sale logistics such as confirmation calls, scheduling clearance dates, and payment processing.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Daily facility inspection to ensure units are secure and not tampered with as well as seeing that the occupied units are not vacant without notice.
Customer Service Representative
Storage 4 Less
2022.08 - 2023.12
- With the use of our company website " Sitelink" I would navigate all tenant files to complete payments, leases as well as the upkeep of online files
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Managed move-in process smoothly by coordinating schedules and ensuring all necessary documentation was completed accurately for vehicle storage
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
Games Attendant and Host
Six Flags Magic Mountain
2021.10 - 2022.07
- Offered excellent guest experience by providing friendly and prompt service while operating various games and attractions.
- Assisted in revenue generation through efficient handling of game transactions, including cash handling and prize distribution.
- Contributed to the overall cleanliness and organization of the gaming area, ensuring an inviting atmosphere for guests.
- Loaded, unloaded, and moved merchandise to and from warehouse and production areas.
- Weekly inventory inspections and quality updates.
Park Services
Six Flags Magic Mountain
2021.06 - 2021.10
- Enhanced visitor experience by implementing effective upkeep at the park
- Reduced safety incidents through consistent monitoring and maintenance of park facilities.
- Tour guide for park attractions.
- Coordinated with local schools on field trips visits, offering a memorable experience for students who visited the park.
- Managed inventory levels of supplies used in daily operations to minimize downtime due to shortages.
Education
High School Diploma -
East Side High School
Lancaster, CA06.2021
Skills
- Front Desk Management
- Data Entry
- Service Upselling
- Administrative Support
- Property Tours and Inspections
- Customer Needs Assessment
- Multitasking capabilities
- Initiative-taking
- Reliability and punctuality
- Organizational skills
- Works well in fast pace environment
Timeline
Customer Service Representative
Storage 4 Less
2022.08 - 2023.12
Customer Service Representative
Amargosa Creek Storage
2022.07 - 2024.01
Customer Service Representative
West Side Mini Storage
2022.07 - 2024.01
Games Attendant and Host
Six Flags Magic Mountain
2021.10 - 2022.07
Park Services
Six Flags Magic Mountain
2021.06 - 2021.10
High School Diploma -
East Side High School
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