Pamella L. Tomlinson
Fort Lauderdale,FL
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
25
25
years of professional experience
Work History
Loyalty & Travel Manager
Sandals Negril Beach Resort and Spa
09.2020 - 01.2025
- Developed tailored vacation packages for clients while on resort, resulting in repeat business and client satisfaction.
- Fostered a culture of continuous learning within the team by offering regular product knowledge training sessions
- Manage a successful loyalty program that incentivize repeat customer
- Trained new hires on departments SOP and best practices which leads to improved overall team performance.
- Streamlined booking processes for increased efficiency
- Managed departmental budgets by monitoring expenditures to ensure financial objectives were met consistently
- Maintain customer satisfaction by resolving challenging experienced while on vacation
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships while securing future business
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Asked open-ended questions to better ascertain client needs and determine best fit for their future l travel.
- Conducting Resort Tours for guests and new team members
- Lead a team of six (6) employees
- Motivating and leading the team to achieve their personal and department targets
- Monitoring the daily operation to ensure productivity
- Scheduling team members to ensure operation is always manned
- Auditing bookings and consultations to ensure compliance
- Conduct quarterly evaluations
- Inventory Management
Assistant Loyalty & Travel Manager
Sandals Ochi Beach Resort & Spa
11.2018 - 09.2020
- Selling Sandals and Beaches vacation
- Conducting Resort Tours for guests and new hires
- Lead a team of twelve (12) employees
- Motivating and leading the team to achieve their personal and overall targets
- Monitoring the daily operation to ensure productivity
- Scheduling team members to ensure operation is covered
- Auditing bookings and consultations to ensure compliance of company standards
- Orient and train new team members
- Conducting quarterly evaluations as per company standards
- Inventory Management
Owner/Operator
Roun' A Kerry Beauty Supply
03.2011 - 03.2020
- Purchasing supplies to maintain stock levels
- Manage inventory levels
- Maintain daily accounting records to include payroll
- Managing and promoting daily sales
- Create various promotions to increase sales
- Implemented cost-control measures for increased profitability.
- Led strategic planning meetings to align team objectives with organizational goals.
- Identified market trends by conducting regular competitor analysis.
- Trained staff in customer interaction best practices to improve service delivery.
- Fostered collaboration among team members for improved operational efficiency.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Assistant Resort Shop Manager
Sandals Whitehouse European Village & Spa
01.2008 - 01.2010
- Meet with suppliers and place orders
- Manage slow moving items
- Conduct inventory counts
- Manage the operation in the absent of a manager
- Conduct performance appraisals
- Provide support to managers and supervisors
- Conflict management
- Organize training sessions and orient new team members
- Monthly reporting to upper management
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Conducted regular audits for accurate stock levels, minimizing overstock and shortages.
- Analyzed market trends to develop promotional strategies that increased foot traffic.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Gift Shop Supervisor
Sandals Whitehouse European Village & Spa
01.2005 - 01.2008
- Supervise a gift shop and a boutique
- Supervise a team of eleven (11)
- Train and orient new team members and cross trainers
- Ensure the highest level of customer service and guest satisfaction
- Conduct inventory spot checks and assist with physical inventory counts
- Maintain stock levels and process deliveries
- Merchandizing and Replenishing of stock
Cashier / Customer service representative
MiraBay Cambio & Paymaster
01.2002 - 01.2004
- Services – trading of various foreign currencies
- Bill Payments and Money Transfers
- Daily transaction reconciliations
- Remittance services
Telemarketer
Westmoreland Communication
01.2000 - 01.2002
- Conduct Sale
- Provide customer support
- Manage customer accounts
Education
BSc. - Business Administration with Project and Programme Management
International University of the Caribbean
01.2017
McKenzie Evening Institute
01.2008
Frome Technical High School -
01.2000
New Hope Primary & Junior High -
01.1996
Skills
- Microsoft Office
- Words
- Excel
- Power Point
- Quick books
- Point of Sales
- Customer Relation Management
- Oracle
- Customer Relation Management (CRM)
- Teamwork
Qualificationsandachievements
- BSc. Business Administration with Project and Programme Management
- 5 CXC distinctions
- Certificates awarded by Sandals
Timeline
Loyalty & Travel Manager
Sandals Negril Beach Resort and Spa
09.2020 - 01.2025
Assistant Loyalty & Travel Manager
Sandals Ochi Beach Resort & Spa
11.2018 - 09.2020
Owner/Operator
Roun' A Kerry Beauty Supply
03.2011 - 03.2020
Assistant Resort Shop Manager
Sandals Whitehouse European Village & Spa
01.2008 - 01.2010
Gift Shop Supervisor
Sandals Whitehouse European Village & Spa
01.2005 - 01.2008
Cashier / Customer service representative
MiraBay Cambio & Paymaster
01.2002 - 01.2004
Telemarketer
Westmoreland Communication
01.2000 - 01.2002
McKenzie Evening Institute
Frome Technical High School -
New Hope Primary & Junior High -
BSc. - Business Administration with Project and Programme Management
International University of the Caribbean
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