Pamella Michaelessi
Naples,FL
Summary
Knowledgeable [Job Title] with [Number] years of experience offering professional massage treatments to relieve muscle discomfort and aid relaxation. Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments. Compassionate [Job Title] with sincere and warm approach to massage. Contributes to supportive team environment to advance massage skills and education. Dedicated to promoting health, healing and well-being through therapeutic massage remedies. Confident [Job Title] with knack for client relationship building and customer service. Possess great physical strength and judgement. Experience in massage healing techniques and methods. Licensed Massage Therapist certified in multiple techniques. Continuously trains in massage methods to give clients best possible experiences and results. Empowers and supports clients dealing with stress and physical ailments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
MassageTherapist
Massages Around The World, Inc…
08.2007 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Addressed specific client concerns through targeted therapeutic massage interventions.
- Maintained client treatment records and designed long-term care programs for return customers.
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
- Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
- Promoted wellness by educating clients on self-care and stress management techniques.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Strengthened relationships with clients through active engagement in their health goals outside of massage sessions via social media or email communications.
- Streamlined appointment scheduling process, resulting in increased efficiency for both therapists and clients.
- Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
- Improved overall client well-being with customized aromatherapy blends during massage sessions.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Educated clients on benefits of massage and recommended home care techniques.
- Administered Swedish, deep tissue and sports massage techniques.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Performed sanitization tasks to keep massage environment clean and safe.
- Performed aroma therapies and specialized relaxation techniques.
- Collaborated with other healthcare professionals to develop treatment plans.
- Researched new massage techniques and treatments.
- Prepared oils and lotions for massages.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Assessed clients to determine appropriate massage techniques to apply.
- Developed customized massage programs to meet unique requirements.
- Maintained accurate and up-to-date client records.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Analyzed postural assessments and range of motion.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
- Established and implemented massage protocols and procedures.
Education
High School Diploma -
Clinton High School
Clinton, MI06.1983
Skills
- Deep Tissue Massage
- Swedish Massage
- Professionalism and Ethics
- Stress Relief Massage
- Body Treatments
- Trigger Point Massage
- Anatomy knowledge
- Myofascial Release
- Prenatal Massage
- Continuing education
- Range of Motion Improvement
- Massage Therapy
- Treatment Planning
- Self-Care Practices
- Therapeutic touch
- Neuromuscular Therapy
- Customer Needs Assessment
- Reflective listening
- Body Mechanics
- Customer Consultation
- Postural Assessment
- Relationship building and management
- Business Management
- Anatomy
- Front Desk Management
- Sales expertise
- Wellness Programs
- Strong manual dexterity
- Geriatric Massage
- Aromatherapy knowledge
- Physical Strength
- Shiatsu Technique
- Physiology Understanding
- Service Optimization
- Craniosacral Therapy
- Pediatric Massage
- Administrative Procedures
- Orthopedic Massage
- Administrative Support
- Customer Service
- Relaxation Techniques
- Massage Techniques
- Muscle and Soft Tissue Massage
- Client Relations
- Appointment Scheduling
- Relationship Building
- Effective Communications
- Licensed Massage Therapist (LMT)
- Chair Massage
- Wellness Maintenance
- Scalp Massage
- Sales and Marketing
- Facial Massage
- Pressure Points
- Team Collaboration
- Range of Motion Assessment
- Muscle and Body Assessment
- Marketing Strategies
- Certified Massage Therapist
- Cash Handling
- Special Events
- Acute and Chronic Pain Management
- Email and Phone Etiquette
- Client Records Maintenance
- Product and Service Promotion
- Licensed Massage Therapist
- Licensed Massage Practitioner (LMP)
- Staff Training
- Medical Terminology
- Team Supervision
- Heat Therapy
- Certified Massage Therapist (CMT)
- Payment Processing
- Inventory Management
- Registered Massage Therapist
- Registered Massage Therapist (RMT)
- Workflow Management
- Healthcare Professional Consultations
- Customer Invoicing
- Massage Demonstration
- Physiotherapy
- Board Certification in Therapeutic Massage and Bodywork
- Rehabilitation Planning
- Muscle Strength Assessment
- Inbound Phone Call Management
- Needs Assessment
Timeline
MassageTherapist
Massages Around The World, Inc…
08.2007 - Current
High School Diploma -
Clinton High School
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