Pamella Onai Chirime
Victoria falls
Summary
Dynamic and results-oriented professional with over 9 years of experience in operations management, logistics coordination, and customer service excellence within the hospitality and transport sectors. Proven ability to lead teams, manage fleets, optimize resources, and implement strategic initiatives that enhance service delivery and operational efficiency. Adept at handling client relations, supervising staff, and ensuring compliance with safety and regulatory standards. Seeking to contribute to Maps Transport’s mission by leveraging a strong background in logistics and operations leadership.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Victoria Falls Riverlodge
06.2024 - Current
- Oversaw daily operations across transport logistics, excursion scheduling, and preschool services.
- Managed fleet scheduling, routing, and driver assignments for guest transfers and excursions.
- Monitored fuel usage, vehicle maintenance, and compliance with safety protocols.
- Supervised operational staff, ensuring accountability and high performance.
- Developed marketing strategies and operational plans to improve service delivery.
- Handled guest and client inquiries, ensuring satisfaction and timely resolution.
- Prepared operational reports and managed budgets to ensure financial sustainability.
Guest Relations Officer
Victoria Falls Riverlodge
03.2023 - 05.2024
- Directed front-of-house operations, ensuring seamless guest experiences.
- Coordinated transportation logistics and special arrangements for guests.
- Collaborated with departments to resolve operational issues and improve efficiency.
- Implemented feedback systems and conflict resolution strategies to enhance service quality.
Reservations & Camp Supervisor
Adage of Success/National Park Chalets
01.2017 - 02.2023
- Managed reservations and transportation logistics for guest activities.
- Scheduled and monitored fleet operations, ensuring timely and safe transfers.
- Supervised staff, maintained facility standards, and coordinated logistics.
- Ensured compliance with environmental and safety regulations.
- Prepared reports and managed inventory and procurement processes.
Trainee Manager
Shamwari Game Reserve
06.2016 - 12.2016
- Handled guest check-ins/outs, payments, and administrative duties.
- Ensured compliance with service procedures and maintained high cleanliness standards.
- Managed VIP arrivals, guest history files, and coordinated interdepartmental communication.
Education
Master of Commerce - Artificial Intelligence Business Analytics
Quinnipiac University
MISSOURI08-2027
Master of Commerce - Strategic Management
Great Zimbabwe University
12.2022
Certificate - Digital Marketing
Marketers Association of Zimbabwe
06.2021
Master of Commerce - Marketing Strategies
Midlands State University
06.2020
Skills
- Transport & Logistics Operations
- Fleet Scheduling & Routing
- Vehicle Maintenance Oversight
- Staff Supervision & Performance Management
- Budgeting & Financial Planning
- Strategic Operational Planning
- Client Relations & Service Excellence
- Safety & Regulatory Compliance
- Report Preparation & Presentation
- Marketing & Outreach Initiatives
- Logistics management
- KPI tracking
- Operations management
- Budgeting and cost control strategies
Certification
Digital Marketing – Marketers Association of Zimbabwe
Timeline
Operations Supervisor
Victoria Falls Riverlodge
06.2024 - Current
Guest Relations Officer
Victoria Falls Riverlodge
03.2023 - 05.2024
Reservations & Camp Supervisor
Adage of Success/National Park Chalets
01.2017 - 02.2023
Trainee Manager
Shamwari Game Reserve
06.2016 - 12.2016
Master of Commerce - Strategic Management
Great Zimbabwe University
Certificate - Digital Marketing
Marketers Association of Zimbabwe
Master of Commerce - Marketing Strategies
Midlands State University
Master of Commerce - Artificial Intelligence Business Analytics
Quinnipiac University
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