Pamella Verna
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Internship Experience
Wilson Auto Group
Fort Walton, USA
05.2023 - 06.2023
- Analyzed competitors' websites to inform optimal pricing strategies
- Participated in special projects, contributing to strategic initiatives and operational improvements.
Legal Assistant
Maria da Graça Law Firm
RJ, Brazil
07.2018 - 03.2020
- Ensured adherence to court procedures and compiled necessary paperwork for litigation cases.
Retail Sales Assistant
Tarocash
Perth, Australia
05.2017 - 06.2018
- Provided exceptional customer service and support throughout entire sales process, consistently meeting or exceeding Key Performance Indicators in fast-paced retail environment.
- Maintained accurate records of cash flow and executed efficient store management
Saleswoman
Generation Marketing
Perth, Australia
01.2017 - 05.2017
- Increased store foot traffic by effectively showcasing product quality and creating a welcoming customer experience.
Tax Consulting
Deloitte Touche Tohmatsu
RJ, Brazil
01.2014 - 03.2016
- Conducted initial meeting with expats to discuss Brazilian Taxation processes
- Counseled employees on Brazilian work permit processes
- Acquired data from multiple sources to prepare Tax Returns and compliance for the Tax Team specializing in the Oil & Gas Sector.
- Developed Excel reports and worksheets for distribution to teammates.
Document Coordinator - Visa Officer
Mundivisas (CIBT)
RJ, Brazil
03.2011 - 01.2014
- Led a team of 9 individuals in the coordination of expat documentation preparation for submission to Brazilian Authorities;
- Managed Immigration responsibilities and assisted with Business Legal Support.
- Managed company billing and maintained adherence to internal system guidelines.
- Managed the follow up process by preparing worksheets for Directors and team.
Trainee
Villemor Lawyer Associates
RJ, Brazil
03.2010 - 06.2010
- Input of data in the internal system, as well as in the customer registration (site)
- Follow up of the process on the website.
Manager Assistant
Real State Barbosa
RJ, Brazil
01.2004 - 12.2006
- Preparation of loyalty contracts, rental agreements, and other documents for each transaction
- Responsible for developing competitive market prices by comparing properties.
Education
Associate of Arts - Business Administration
Northwest Florida State College
05-2024
Diploma of Leadership and Management -
WA - Australia | IIBM
01.2018
Bachelor of Arts - Law
Estacio De Sa University
Rio De Janeiro/Brazil01.2015
Certificate IV Marketing/ Business -
WA - Australia | Kingston College
01.2009
Skills
- Problem solving
- Excellent customer service
- Attention to detail
- Hard-working
- Friendly
- Take initiative
- Work well in team environment
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Elementary
Certification
- Brazilian Bar Associated (2014)
Timeline
Internship Experience
Wilson Auto Group
05.2023 - 06.2023
Legal Assistant
Maria da Graça Law Firm
07.2018 - 03.2020
Retail Sales Assistant
Tarocash
05.2017 - 06.2018
Saleswoman
Generation Marketing
01.2017 - 05.2017
Tax Consulting
Deloitte Touche Tohmatsu
01.2014 - 03.2016
Document Coordinator - Visa Officer
Mundivisas (CIBT)
03.2011 - 01.2014
Trainee
Villemor Lawyer Associates
03.2010 - 06.2010
Manager Assistant
Real State Barbosa
01.2004 - 12.2006
Associate of Arts - Business Administration
Northwest Florida State College
Diploma of Leadership and Management -
WA - Australia | IIBM
Bachelor of Arts - Law
Estacio De Sa University
Certificate IV Marketing/ Business -
WA - Australia | Kingston College
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