Pamella Salvador Luccas

• In charge of answering customer calls, listening to their concerns and solving problems.
• Handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets help they need.
• Gathered information on customer opinions and adjusted plans to capitalize on current trends.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Handled 800+ calls per day to address customer inquiries and concerns.

• Check patient histories and clinical indications, consult with Radiologist when necessary to determine appropriate scanning procedure.
• Guide patients through this sometimes difficult process by kindly talking them through steps and answering their questions and concerns.
• Assist patient onto/off exam table when needed; Perform high quality bone density exams in timely manner while providing excellent patient care.
• Educated patients on testing and preparation steps prior to procedure.
• Machine Hologic Horizon
• Oversees use of EKG equipment; Explains function and process of EKG exams to patients prior to test; Ensures that all patients are calm and relaxed during process; Attaches EKG electrodes to patients in order to monitor heart activity and removes them after tests are completed; Adjusts EKG machines to individual patients; Removes and stores equipment when testing is completed; Ensures that all EKG equipment is working properly.
• Communicated with healthcare workers and physicians concerning test results.
• Conducted EKG, echocardiogram, stress tests and other ordered cardiac tests for 10+ patients per day

• Assisted patients in filling out check-in and payment paperwork.
• Took copayments and compiled daily financial records.
• Responsible for registering patients and coordinating with back-office personnel for timely turnaround.
• Responds to patient questions and concerns, both on telephone and in person and is responsible for all paperwork associated with patient registration.
• Check patient histories and clinical indications, and consult with Radiologist when necessary to determine appropriate scanning procedure.
• Followed document protocols to safeguard confidentiality of patient records.
• Educated patients on medicine and at-home healthcare tools.
• Organized patient records and database to facilitate information storage and retrieval.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic and health history to keep information current.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Enhanced office productivity by handling high volume of callers per day.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Executed billing tasks and recorded information in company databases.
• Used data entry skills to accurately document and input statements.
• Managed invoicing and payment processing operations.

Immersion full time in American language and culture with focus on achieving English proficiency through real daily situations. Exchange that demands responsibility and maturity to deal with daily issues, as well as creativity and adaptability with children.

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Directed shipping and receiving of wide range of products daily.
• Managed monthly freight cost reporting processes.
• Prepared updated shipment reports for executives and clients.
• Kept corporate departments and customers updated on critical shipments.
• Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
• Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.

• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Responded to inquiries from callers seeking information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.