Pamelyn Monson
Spring Creek,NV
Summary
Proven reliability and a dedicated team player, I consistently deliver results beyond expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Office Manager
Ever Warm Hearth And Patio
2021.09 - 2024.05
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Office Assistant
Comforts Of Home Hearth And Patio
2020.01 - 2021.05
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Sales Associate
Wal-Mart Supercenter
2017.11 - 2020.01
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Processed payments and provided receipts to establish proof of transaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Case Manager
Humboldt Human Development Services
2016.10 - 2017.04
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Cleaner
Norman Horttor Enterprises
2007.01 - 2017.03
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Sanitized apartments after move-out or prior to move-in.
- Responsible for cleaning rentals for the local realtors after vacated.
- Painted inside and outside of rentals.
- Helped with yard clean up after properties were vacated.
- Deep cleaning of kitchens including cupboards, refrigerators, ovens and microwaves.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
Security Guard
Allied Universal Security Services
2016.04 - 2016.10
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Office Manager
American Towing And Recovery
2011.09 - 2016.03
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cook
Happy Burger
2009.05 - 2010.06
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Education
High School Diploma -
Carlin High School
Carlin, NV06.1990
Skills
- Organizational Skills
- Data Entry
- Clear oral/written communication
- Scheduling and calendar management
- Food handling
- Sanitation Practices
- Cleaning and sanitizing
- Reliability and punctuality
- Clean Driving Record
- Flexible Schedule
- Dedicated Team Player
- Forklift Operation
- Loading and unloading
- Shipping and receiving
Timeline
Office Manager
Ever Warm Hearth And Patio
2021.09 - 2024.05
Office Assistant
Comforts Of Home Hearth And Patio
2020.01 - 2021.05
Sales Associate
Wal-Mart Supercenter
2017.11 - 2020.01
Case Manager
Humboldt Human Development Services
2016.10 - 2017.04
Security Guard
Allied Universal Security Services
2016.04 - 2016.10
Office Manager
American Towing And Recovery
2011.09 - 2016.03
Cook
Happy Burger
2009.05 - 2010.06
Cleaner
Norman Horttor Enterprises
2007.01 - 2017.03
High School Diploma -
Carlin High School
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