Pamelyn Monson
Spring Creek,NV
Summary
Proven reliability and a dedicated team player, I consistently deliver results beyond expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Office Manager
Ever Warm Hearth And Patio
Elko, NV
09.2021 - 05.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Office Assistant
Comforts Of Home Hearth And Patio
Elko, NV
01.2020 - 05.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Sales Associate
Wal-Mart Supercenter
Elko, NV
11.2017 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Processed payments and provided receipts to establish proof of transaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Case Manager
Humboldt Human Development Services
Elko, NV
10.2016 - 04.2017
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Cleaner
Norman Horttor Enterprises
Spring Creek, NV
01.2007 - 03.2017
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Sanitized apartments after move-out or prior to move-in.
- Responsible for cleaning rentals for the local realtors after vacated.
- Painted inside and outside of rentals.
- Helped with yard clean up after properties were vacated.
- Deep cleaning of kitchens including cupboards, refrigerators, ovens and microwaves.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
Security Guard
Allied Universal Security Services
Elko, NV
04.2016 - 10.2016
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Office Manager
American Towing And Recovery
Elko, NV
09.2011 - 03.2016
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cook
Happy Burger
Spring Creek, NV
05.2009 - 06.2010
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Education
High School Diploma -
Carlin High School
Carlin, NV06.1990
Skills
- Organizational Skills
- Data Entry
- Clear oral/written communication
- Scheduling and calendar management
- Food handling
- Sanitation Practices
- Cleaning and sanitizing
- Reliability and punctuality
- Clean Driving Record
- Flexible Schedule
- Dedicated Team Player
- Forklift Operation
- Loading and unloading
- Shipping and receiving
Timeline
Office Manager
Ever Warm Hearth And Patio
09.2021 - 05.2024
Office Assistant
Comforts Of Home Hearth And Patio
01.2020 - 05.2021
Sales Associate
Wal-Mart Supercenter
11.2017 - 01.2020
Case Manager
Humboldt Human Development Services
10.2016 - 04.2017
Security Guard
Allied Universal Security Services
04.2016 - 10.2016
Office Manager
American Towing And Recovery
09.2011 - 03.2016
Cook
Happy Burger
05.2009 - 06.2010
Cleaner
Norman Horttor Enterprises
01.2007 - 03.2017
High School Diploma -
Carlin High School