Pamelyn Eichelberger, SPHR

Serving as a trusted advisor to the CEO and executive team on all people-related matters, led HR transformation for a private equity owned, industry leading company in home services with 58 brands and 6500 employees.

• Designed and implemented new HR organizational structure that supports key business strategies, and allows for more centralization and standardization.
• Led teams in all aspects of HR, including talent acquisition, HR operations, employee relations, performance management, and compliance with employment laws.
• Led the development and implementation of a comprehensive compensation strategy and expanded benefits programs while lowering costs by nearly 20%. Ensured alignment of compensation strategies with company goals and industry standards.
• Redefined M&A strategy and processes, ensuring alignment on strategic objectives, criteria, expansion of due diligence, and developing more robust processes to drive successful integrations.
• Implemented multiple initiatives to enhance workplace culture and employee satisfaction.
• Developed and implemented HR strategies to ensure prioritization of support and development for field representatives and call center staff, leading to a 30% decrease in turnover and 24% increase in productivity.

Hands-on, global HR/Talent leadership role, reporting directly to the CHRO, responsible for strategy and direction of talent management and HR activities for over 6000 employees globally across multiple business units. Led a global team creating and guiding people and culture strategy to align with business priorities, enabling the development of best-in-class solutions to scale in complex organizations with quickly shifting priorities and key deliverables. Provide guidance and oversight on key talent development, recruiting, HR operations and benefits projects and initiatives. Act as trusted advisor to executive team.

• Designed and led a complex reorganization of multiple business units, aligning structure to strategy, reducing complexity and creating agile teams, enabling innovation and allowing for greater focus on core workstreams and deliverables. These changes led to a 10% reduction in attrition and 18% reduction in staff augmentation costs.
• Identified critical gaps in compensation practices and partnered with Compensation and Recruiting COE’s to develop a comprehensive compensation strategy and staffing plan, which led to significant improvements in time to fill, offer acceptance rates, as well as retention and engagement metrics.
• Identified multiple opportunities to simplify, streamline and automate complex processes, with a constant focus on building manager capabilities and enabling a culture of innovation.

Global HR leader for multiple business units. Created and drove seamless execution of people strategy and initiatives in partnership with senior leadership and key stakeholders, ensuring transparency, consistency and alignment with business priorities as well as Unity’s core values. Provided expertise, reinforced leadership competencies via coaching, and influenced outcomes using a data and metrics driven mindset to provide strategic and solution focused HR partnership. Led HRBP team and EC through key acquisitions and a successful IPO.

HR leader and trusted advisor, establishing relationships with senior leadership and key stakeholders in order to provide timely guidance and counsel, while demonstrating an extensive understanding of the business. Developed and executed human capital strategy in alignment with enterprise and function goals; management and development of an HR team supporting over 3000 employees globally, while fostering an agile data and metrics driven mindset to provide best in-class, solution-focused HR support.

Led global human capital and engineering operations, enabling leadership to seamlessly execute technology strategies and initiatives as defined by the Chief Technology Office (CTO) and Citi Architecture & Technology Engineering (CATE) organizations. Key responsibilities included global resource and program management, vendor relationship management, development and execution of location strategy, management reporting analysis, as well as risk and control oversight. Championed adoption of Jira and worked with engineering teams to ensure a seamless transition to Agile project management.

HR partner and trusted advisor to multiple business unit leaders. Worked closely with global business heads, regional partners, and HR Centers Of Excellence to drive organizational business strategy and deliver results by providing human capital solutions through initiatives such as: Employee Engagement & Satisfaction, Relocation Strategy, Reductions in Force, Talent Assessments & Succession Planning, Compensation Planning, Employee Development, and Performance Management. Planned, executed, and led multiple HR transformation projects requiring cross organizational analysis; building key partnerships to improve processes impacting multiple organizational units globally.