P. AMIE XAPHOUVONG
Stafford,VA
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
CULLIGAN MID ATLANTIC
Dulles, VA
04.2022 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Set up and activated customer accounts.
Front Desk Receptionist/Medical Assistant
LMG/ASHBURN STERLING INTERNAL MEDICINE
Leesburg, VA
11.2021 - 04.2022
- Set up appointments for physician visits and procedures using calendar software.
- Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Verified patient demographic information at time of check-in and check-out.
- Completed relevant insurance and other claim forms.
- Provided patients with accurate information regarding hospital policies and procedures.
- Followed HIPAA guidelines when handling confidential patient information.
- Performed data entry accurately into the practice's EMR system as needed.
- Informed providers of any changes in patient status or medical history updates during visits.
- Processed patient payments and scanned identification and insurance cards.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Protected patients by observing strict HIPAA guidelines.
Dialysis Technician/Administrative Assistant
DAVITA KIDNEY CARE
Fredericksburg, VA
01.2020 - 11.2021
- Monitored patient's vital signs during dialysis treatments, adjusting the rate of fluid removal as necessary.
- Provided education about kidney disease management techniques to both patients and family members.
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
- Assisted nurses with inserting catheters into patients for hemodialysis treatments.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Participated in performance improvement activities as required by facility policy.
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Patient Care Assistant
Friends Healthcare team
Annandale, VA
01.2014 - 10.2019
- Followed safety protocols when transferring residents between beds, wheelchairs or other devices.
- Administered medications and educated patients and families on correct at-home administration.
- Planned and served meals and snacks to patients according to prescribed diets.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Assisted patients with mobility issues to move from bed to wheelchair or chair and back again.
- Provided direct patient care, such as helping with bathing, dressing, grooming and toileting.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Prepared meals for patients following dietary guidelines set by healthcare providers.
- Performed basic housekeeping duties such as changing linens, cleaning rooms and bathrooms, stocking supplies.
- Provided emotional support to families and caregivers during difficult times or end-of-life situations.
- Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
Education
GED -
Loudoun County High School
Leesburg, VA07-2012
Ph.D. -
Paul Mitchell The School - Ardmore
Tysons Corner, VASkills
- Data Entry
- Information Security
- Scheduling
- Paperwork Processing
- Complaint Resolution
- Data Collection
- Team Development
- Documentation
- Medical Terminology Knowledge
- Multi-Task Management
- Clerical Support
- Administrative Support
- High-Energy Attitude
- Problem-Solving Abilities
- Prioritization
Languages
LAOTION
Native/ Bilingual
Thai
Limited
References
References available upon request.
Timeline
Customer Service Representative
CULLIGAN MID ATLANTIC
04.2022 - Current
Front Desk Receptionist/Medical Assistant
LMG/ASHBURN STERLING INTERNAL MEDICINE
11.2021 - 04.2022
Dialysis Technician/Administrative Assistant
DAVITA KIDNEY CARE
01.2020 - 11.2021
Patient Care Assistant
Friends Healthcare team
01.2014 - 10.2019
GED -
Loudoun County High School
Ph.D. -
Paul Mitchell The School - Ardmore
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