Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Pamela Grady

Manvel,TX

Summary

Results-driven Quality Assurance Specialist with expertise in internal auditing and policy development at Houston Galveston Area Council. Proven track record in implementing corrective actions and enhancing documentation management processes. Strong analytical skills combined with effective communication foster collaboration and drive quality improvements across teams. Committed to achieving excellence in quality standards.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Quality Assurance Specialist

Houston Galveston Area Council
Houston, TX
11.2015 - Current
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Facilitated training sessions for staff on quality assurance procedures and policies.
  • Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
  • Determined training needs of staff and organized training interventions to achieve quality standards.
  • Maintained accurate records of quality reports, statistical reviews, and relevant documentation.
  • Conducted regular internal audits to identify non-conforming issues.
  • Investigated customer complaints regarding quality issues and implemented corrective actions accordingly.

Financial Aid Vendor

Houston Galveston Area Council
Houston, TX
11.2015 - 05.2019
  • Monitored vendor accounts for accuracy on a weekly basis.
  • Provided assistance in resolving any discrepancies between invoice amounts, order quantities, or delivery dates with the appropriate vendor contact.
  • Developed and implemented vendor management policies and procedures.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Responded promptly to inquiries from internal customers regarding status of orders placed with external suppliers.
  • Maintained accurate records of all vendor transactions including pricing information, delivery schedules.

Financial Aid Advisor

Lonestar College Cyfair
Houston, TX
05.2013 - 10.2015
  • Provided guidance to students on the cost of attending college and various types of financial aid available.
  • Advised students on budgeting strategies; created customized repayment plans as needed.
  • Participated in outreach events designed to educate high school seniors about college financing options.
  • Evaluated appeals submitted by students seeking additional funds due to special circumstances.
  • Assisted with completing FAFSA forms, loan documents, promissory notes and other related paperwork.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Gave workshop and other group presentations to inform students of options and educate on financial aid process.
  • Informed customers of loan application requirements and deadlines.

Financial Aid Specialist

Northeast Lakeview College
San Antonio, TX
09.2012 - 05.2013
  • Provided guidance to students on loan repayment plans and options.
  • Provided one-on-one counseling to students regarding financial aid program options and requirements.
  • Prepared reports for customers with delinquent and irreconcilable accounts.
  • Monitored student accounts to ensure that all funds are disbursed correctly and accurately.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
  • Responded promptly to inquiries from students, parents, faculty members, staff members. about Financial Aid policies and procedures via phone or email.

Financial Aid Advisor

Richland College, DCCCD
Dallas, TX
01.1999 - 11.2007
  • Processed requests for additional funding; evaluated extenuating circumstances to determine need-based awards or adjustments in existing awards.
  • Gave workshop and other group presentations to inform students of options and educate on financial aid process.
  • Responded promptly to inquiries from students regarding their financial aid packages.
  • Provided one-on-one counseling to students regarding financial aid program options and requirements.
  • Explained the differences between federal, state, institutional, private and alternative loans.
  • Assisted with completing FAFSA forms, loan documents, promissory notes and other related paperwork.
  • Managed a caseload of student accounts; monitored progress towards completion of degree programs.
  • Provided guidance to students on the cost of attending college and various types of financial aid available.
  • Collaborated with university personnel to resolve billing disputes or discrepancies in student accounts.

Education

Bachelor of Arts - Business Administration And Management

Capella University
Minneapolis, MN
05-2022

Associate of Science - Office Technology

Richland College
Dallas, TX
05-2003

Skills

  • Quality assurance
  • Internal auditing
  • Corrective actions
  • Statistical analysis
  • Documentation management
  • Policy development

Certification

  • Certification in Word Processing
  • Office Assistant
  • Administrative Support
  • Office Technology

Timeline

Quality Assurance Specialist

Houston Galveston Area Council
11.2015 - Current

Financial Aid Vendor

Houston Galveston Area Council
11.2015 - 05.2019

Financial Aid Advisor

Lonestar College Cyfair
05.2013 - 10.2015

Financial Aid Specialist

Northeast Lakeview College
09.2012 - 05.2013

Financial Aid Advisor

Richland College, DCCCD
01.1999 - 11.2007

Bachelor of Arts - Business Administration And Management

Capella University

Associate of Science - Office Technology

Richland College

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Pamela Grady