Summary
Overview
Work History
Education
Skills
Certification
Volunteer
Timeline
Generic
Pamila Laam

Pamila Laam

Houston,TX

Summary

Dedicated and empathetic professional with extensive experience working with children and guests in dynamic environments. Known for strong observational skills that enable the identification of individual needs, and fostering positive interactions. Committed to creating supportive, engaging experiences while maintaining a strong work ethic. Passionate about making a meaningful impact through compassionate customer service and effective communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Scott Gertner's Rhythm Room
12.2020 - Current
  • Greeted and accommodated guests, building positive experience from first interaction
  • Exercised focus and concentration to keep track of tables and remember orders
  • Attended company and restaurant required trainings and meetings, improving skills
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options
  • Displayed enthusiasm and knowledge about restaurant's menu and products
  • Used good communication skills to reduce guest dissatisfaction
  • Managed working through parties of 20 or more

Lounge Server

Tribeca
05.2021 - Current
  • Contributed to a positive work environment through effective teamwork and communication with colleagues
  • Managed high-volume workloads during peak hours while maintaining positive attitude and professional demeanor
  • Served drinks to guests in lounge
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Communicated with guests to record orders and assess needs
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas
  • Managed working through large parties of 20 or more

Server

The Warwick Houston
06.2022 - 03.2023
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Delivered customer checks and securely processed credit card or cash payments
  • Monitored food and beverage levels to satisfy customer needs
  • Resolved customer complaints and inquiries in timely manner
  • Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty

Customer Service Representative

Nelnet
05.2018 - 08.2019
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Followed up with customers regarding product functionality and overall satisfaction
  • Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls

Customer Service Associate

Bed Bath & Beyond
08.2016 - 04.2018
  • Assisted customers with product selection, order entry, and payment processing
  • Loaded, unloaded and stocked daily shipments and weekly truck deliveries
  • Coordinated with other departments to verify customer order fulfillment
  • Improved and increased store sales through positive attitude and knowledge of products
  • Built sustainable customer relationships of trust through open and interactive communication
  • Navigated multiple computer systems and applications and utilized search tools to find information

Education

Associate's degree - Social Work

Houston Community College
Houston, TX
05.2024

Skills

  • Customer service
  • Communication skills
  • Leadership
  • Teamwork
  • Restaurant Experience
  • Patience
  • Empathy
  • Observation
  • Cultural Competence
  • Conflict Resolution

Certification

Food Handler Certification

Volunteer

  • Launch Leadership, 04/18, 07/19, Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation., Organized session wrap-up events to recognize campers' achievements., Led groups of children safely through variety of camp activities., Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior., Created interesting and educational lesson plans and implemented activities while engaging with children., Attended required meetings and training sessions on proper Leadership.
  • Vacation Bible Camp, 07/14, 07/17, Assisted with fundraising activities., Developed and implemented educational programs for youth., Facilitated religious classes and forums., Sang bible songs with children to reinforce lessons., Set up delicious, nutritious snacks for children during break time., Designed procedures to manage children's behavior throughout VBS sessions., Supplemented lessons with fun activities, games and friendly competitions., Worked with parents to ease transitions at beginning and end of VBS.
  • Girls Group Leadership, 08/16, 05/17, Built strong relationships with young high school women through positive attitude and attentive response., Developed unique and thoughtful activities to engage diverse participants in group situations., Monitored social interactions to promote positive social experiences for participants and prevent conflicts., Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival., Provided feedback and guidance to program participants regarding progress and development.
  • Black Leaders Movement, 05/20, 10/20, Conducted meetings with clergy, community leaders and organizational ally leadership., Coordinated and implemented numerous meetings, forums and community events., Generated reports to evaluate program success and make modifications., Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community., Conducted protests and events for the community to participate in.
  • Student Council, 05/15, 06/17, Acting as a voice for the student body by conveying their concerns, suggestions, and feedback to school administration and faculty., Addressing issues and conflicts within the student body and working towards solutions that benefit everyone., Planning and executing school events such as dances, spirit weeks, fundraisers, and community service projects., Providing leadership opportunities and promoting leadership skills among students through workshops, seminars, and training sessions., Advocating for student rights and interests on issues such as safety, diversity, inclusion, and educational quality.
  • Elevating Connections, 08/24, 08/24, Elevating Connections is a sibling foster care camp called, 'Camp Connection' created for siblings separated in the system allowing them to come together through camp. There are many life skills and trust that is taken account for when working with the children. During camp counselors facilitate open communication, team-building exercises, creative expression, build trust, physical activity, and create memories.

Timeline

Server

The Warwick Houston
06.2022 - 03.2023

Lounge Server

Tribeca
05.2021 - Current

Server

Scott Gertner's Rhythm Room
12.2020 - Current

Customer Service Representative

Nelnet
05.2018 - 08.2019

Customer Service Associate

Bed Bath & Beyond
08.2016 - 04.2018
Food Handler Certification

Associate's degree - Social Work

Houston Community College
Pamila Laam