PAMLA J. KENDRICK
Senior Account Manager
Kansas City,MO
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Overview
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Senior Account Manager
Integrated Merchandising Solutions
Kansas City, MO
03.2017 - Current
- Manage online eStores, sales and marketing for portfolio of accounts totaling $6M annually.
- Worked cross functionally with internal departments and agency partners to ensure a seamless approach supporting key customers.
- Partnered with agency resources on deliverables for Point of Sale, Shopper Marketing and Production.
- Identified efficiencies to ensure continued marketing support for the client through a brand refresh.
- Provide inventory management analysis and usage reporting.
- Develop and deliver client presentations on industry trends and new products.
- Manage product quality and handle shipping or quality related issues.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
Senior Internal Sales Specialist
Principal Financial Group
Overland Park, KS
03.2016 - 03.2017
- Worked in partnership with the field sales reps to generate and manage pipeline, close sales, and develop mutually profitable broker, client and third partner administrator relationships.
- Utilized a consultative selling approach on all broker communications and offer alternate product options that would be better suited for specific clients.
- Directed the preparations of proposals and other sales materials needed for prospective clients.
- Consistently exceeded targeted sales goals by a minimum of 10+%.
- Lead projects to find efficiencies in day to day responsibilities as well as when working with other departments.
- Provided onsite training and development for new team members.
- Provided exceptional customer service to foster client loyalty and satisfaction.
Internal Sales Specialist
Principal Financial Group
Overland Park, KS
05.2014 - 03.2016
- Specialized knowledge in group ancillary employee benefits products and underwriting guidelines.
- Expert on pricing and discounting capabilities to obtain the most competitive yet profitable rates.
- Negotiate pricing with brokers on client proposals.
- Manage an average of 20 proposal requests throughout multiple sales offices per day.
- Develop strong broker and internal relationships.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
Senior Global Program Manager
Staples
Overland Park, KS
09.2011 - 01.2013
- Managed portfolio of Enterprise global accounts serving as project lead for all client projects.
- Client liaison for a cohesive program eStore network across multiple global partners.
- Maintained close business relationship with global promotional product business partners by coordinating the implementation of global eStore and custom projects.
- Identified client business, contractual requirements and provided direction to global partner network.
- Managed product quality and handled shipping or quality related issues.
- Negotiated product discounts and monitored re-order shipping for the client if orders were not correct.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Kept stakeholders updated on project changes or issues and provided details for resolution.
Mortgage Loan Coordinator
PRIMELENDING, A PLAINSCAPITAL COMPANY
Overland Park, KS
01.2013 - 05.2014
- Closed between $3M and $6M in sales per month.
- Counsel and pre-qualify applicants.
- Manage loan process from contract through funding.
- Ensure compliance with State and Federal Agency Regulations.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
Account Services Manager
Staples
Overland Park, KS
07.2010 - 09.2011
- Managed online eStores, sales and marketing for portfolio of accounts totaling $5M annually.
- Project lead on B2B integration and client related functionality on eStores.
- Developed promotional and seasonal sales offerings to drive sales.
- Managed product quality and handled shipping or quality related issues.
- Negotiated product discounts for the client if orders were not accurate.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Creative Sourcing Specialist
Staples
Overland Park, KS
12.2008 - 07.2010
- Developed and delivered client presentations on industry trends and new products.
- Project team member for development, testing and rollout of product configurator.
- Built strong vendor relationships which enhanced production and service to our clients.
- Negotiated supplier pricing on business development opportunities.
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
Special Order Sales Coordinator
Staples
Overland Park, KS
04.2008 - 12.2008
- Managed high profile client orders from initiation through delivery.
- Attended trade shows and industry conferences at every opportunity to stay current on local trends and new products.
- Followed order tracking and receipt to ensure product and logo were correct.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
Millwork Sales Specialist
Lowes
Olathe, KS
08.2007 - 04.2008
- Assisted customers with questions, in-stock and special order merchandise.
- Provided direction on installation of products to consumers to do themselves.
- Designed custom doors and windows using Lowe’s internal design system.
Loss Prevention and Safety Specialist
Lowes
Kansas City, KS
11.2005 - 08.2007
- Analyzed financial reports, profits and losses.
- Safety and hazardous material manager.
- Trained new loss prevention staff in the district.
- Monitored theft and shrink.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
Education
Bachelor of Science - Criminal Justice
MISSOURI WESTERN STATE UNIVERSITY
01.2001 - 01.2005
Skills
Goals and performance
undefinedTimeline
Senior Account Manager
Integrated Merchandising Solutions
03.2017 - Current
Senior Internal Sales Specialist
Principal Financial Group
03.2016 - 03.2017
Internal Sales Specialist
Principal Financial Group
05.2014 - 03.2016
Mortgage Loan Coordinator
PRIMELENDING, A PLAINSCAPITAL COMPANY
01.2013 - 05.2014
Senior Global Program Manager
Staples
09.2011 - 01.2013
Account Services Manager
Staples
07.2010 - 09.2011
Creative Sourcing Specialist
Staples
12.2008 - 07.2010
Special Order Sales Coordinator
Staples
04.2008 - 12.2008
Millwork Sales Specialist
Lowes
08.2007 - 04.2008
Loss Prevention and Safety Specialist
Lowes
11.2005 - 08.2007
Bachelor of Science - Criminal Justice
MISSOURI WESTERN STATE UNIVERSITY
01.2001 - 01.2005
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