PAMLA KIMBERLY LAFORTUNE
ATTLEBORO,MA
Summary
Experienced Customer Service Representative fluent in English,French and Haitian Creole language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
9
9
years of professional experience
Work History
Experience Security Officer
Allied Universal Security
10.2022 - Current
- Ensure a safe environment through a team effort of diligent active patrol, strict access control, monitoring, and equipment control
- Control and monitor surveillance equipment, and perform building and equipment inspections
- Guard access points, permitting or refusing entry,restraining trespassers, and direct heavy traffic during start and end of business hours
- Secure all doors, windows, and exits, depending on shift
Supervisor
Imagine Multi Services
11.2018 - 09.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Trained new team members in cash register operation, stock procedures and customer services
- Disseminated information to customers regarding account updates, new service additions, and promotional offers.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Translator and Interpreter
World Translation
01.2015 - 04.2018
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Provided verbal summaries of non-English documents for immediate use.
- Listened to recordings and translated confidential information.
- Used translation software to verify complex terms and expedite communication process.
Education
Bristol Community College
Fall River, MA05.2026
High School Diploma -
ST LUCIE WEST CENTENNIAL HIGH
Port Saint Lucie, FL05.2014
Skills
- Microsoft Word
- Document and Records Management
- Product Organization
- Coordination
- Report Preparation
- Staff Training
- Typing Proficiency
- Retail Sales Customer Service
- Shipping Procedures Understanding
- Customer Relationship Management
Languages
English
Full Professional
French
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Experience Security Officer
Allied Universal Security
10.2022 - Current
Supervisor
Imagine Multi Services
11.2018 - 09.2022
Translator and Interpreter
World Translation
01.2015 - 04.2018
Bristol Community College
High School Diploma -
ST LUCIE WEST CENTENNIAL HIGH
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