Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Pammela Dmengeon

Newark,NJ

Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and problem-solving.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Secretary / Notary Public

Ibituruna Insurance Agency & Mr Office LLC
Newark, NJ
06.2021 - Current
  • Answered multi-line phone system by greeting callers enthusiastically. Phone calls are normally filtered before transferring over to the next department. Most of the time, as a secretary, I would have to figure out what the customer needs and provide them an answer. If I was unable to assist, I would collect their name, contact information, and a message so someone at the office could follow up.
  • Schedule appointments with clients/ businesses to a representative at the office in regards to taxes or business consulting.
  • Provided clerical support by copying and scanning documents to our online server. When needed, faxes were sent out.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Responsible over checking statuses of personal and commercial insurance such as auto policies, general liability, workers compensation, etc.
  • Handled daily tasks, processed documentation, and provided administrative support for the entire office.
  • Organized envelopes, postage and mail correspondence for staff and customers.
  • Provided brief training and assistance for new support staff.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • As a notary, I am obligated to check documents and identified credentials for all parties. I would administered oath to document signers to obtain affirmation of truth and ultimately, I would update a journal with names and dates for my permanent record.
  • Maintained high standards of customer service by building relationships with clients using active listening and issue resolution.
  • Finalized sales for Auto and Commercial insurances by collecting necessary deposits.
  • Provided assistance in translating over the phone. Foreign documents in Portuguese and Spanish were translated by me into English.

Head Secretary

LifeHouse Ministries
Newark, NJ
09.2020 - 11.2021
  • Maintained calendars, updating staff diaries with new meetings, appointments, and future events
  • Increased efficiency by revamping filing systems and organizing documents
  • Kept office equipment stocked and ready for use, handling malfunctions personally to prevent delays
  • Supported staff and customer meetings, creating agendas, coordinating spaces, and taking minutes
  • Scheduled maintenance for the Church when needed.

Volunteer

LifeHouse Ministries
Newark, NJ
06.2016 - 11.2021
  • Organized, sorted, or filed paperwork as assigned
  • Worked on events by being a part of welcoming team and by keeping attendance
  • Prepared spaces for church gatherings, arranging tables, setting up chairs, and installing decorations
  • Kept all areas clean, organized and in line with professional standards
  • Assisted with service times by monitoring babies, toddlers, an children by teaching lessons, offering snacks, and providing security.

Makeup Artist

01.2013 - 10.2021
  • Provided makeup services for clients who were to participate in weddings or other formal events
  • Minimized infection risk by keeping stations and tools clean and sanitized.

Retail Associate

Torrid
Livingston, NJ
03.2020 - 10.2020
  • Helped customers navigate store, complete sales, and process returns
  • Boosted sales consistently, building attractive displays and effectively merchandising products
  • Created memorable customer experiences by offering personalized sales support
  • Cleared out older stock regularly, assisting with clearance mark downs and special sales promotions
  • Loyalty program promotion
  • Answered customers' questions about products, prices, and availability
  • Executed returns and exchanges for customers
  • Satisfied online orders through folding, packaging, and labeling orders

Secretary

Youth Ministry, LifeHouse Ministries
Newark, NJ
03.2019 - 09.2020
  • Updated office files daily and kept records organized
  • Kept recorded of discussions of future events and meetings
  • Developed strategies and plans for future events
  • Managed files and continuously updated and organized records.

Retail Associate

Avenue
Kearny, NJ
09.2018 - 09.2019
  • Protected store assets by monitoring customers' behaviors
  • Updated signage to reflect new pricing and special in-store events and promotions
  • Managed day-to-day replenishment needs, including merchandising products, facing items, and rotating stock
  • Verified sales prices and processed cash or credit payments to complete sales
  • Greeted customers and asked open-ended questions to assess needs
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance
  • Offered customers the ability to sign up for credit cards which resulted in consistent shoppers and increased sales
  • Offered customers with subscriptions to magazine offers at a reduced price.

Tutor

10.2016 - 05.2018
  • Diversified teaching styles to connect with each student and maintain engagement
  • Promoted development of critical thinking skills and effective study habits in addition to course content
  • Brought struggling students up to level with comprehensive teaching and practice strategies
  • Enhanced academic performance with homework support and speed drills
  • Boosted students' understanding of Math, Science and English by reviewing class work, assisting with homework, and positing additional questions.

Receptionist/ Volunteer

Mantena Global Care
Newark, NJ
08.2014 - 09.2014
  • Managed multi-line telephone system to answer incoming calls
  • Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces
  • Developed and maintained hardcopy and digital filing systems
  • Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional.

Teacher Assistant

Mantena Global Care
Newark, NJ
10.2011 - 05.2013
  • Assisted the teacher with making the Portuguese language more understanding to children
  • Created classroom environment conducive to learning
  • Helped struggling students with individualized support and tutoring
  • Planned and used appropriate instructional and learning strategies, activities, materials, equipment, and technology.

Education

Some College (No Degree) - Psychology, Portuguese

Rutgers University
Newark, NJ

American History High School
Newark, NJ 07105
06.2017

Skills

  • Schedule Management
  • Microsoft Word, Excel, PowerPoint and Google Drive
  • Detail Orientated
  • Phone Reception
  • Customer Relations
  • Administrative Support
  • Responsible
  • Excellent work ethic

Certification

  • CNP - Certified Notary Public

Languages

Portuguese
Full Professional
Spanish
Professional Working

Timeline

Secretary / Notary Public

Ibituruna Insurance Agency & Mr Office LLC
06.2021 - Current

Head Secretary

LifeHouse Ministries
09.2020 - 11.2021

Retail Associate

Torrid
03.2020 - 10.2020

Secretary

Youth Ministry, LifeHouse Ministries
03.2019 - 09.2020

Retail Associate

Avenue
09.2018 - 09.2019

Tutor

10.2016 - 05.2018

Volunteer

LifeHouse Ministries
06.2016 - 11.2021

Receptionist/ Volunteer

Mantena Global Care
08.2014 - 09.2014

Makeup Artist

01.2013 - 10.2021

Teacher Assistant

Mantena Global Care
10.2011 - 05.2013

Some College (No Degree) - Psychology, Portuguese

Rutgers University

American History High School

Similar Profiles

CREATE PROFILE
Pammela Dmengeon