pamoussa phall
Everett,WA
Summary
Accomplished Install Technician with a proven track record at Spectrum, enhancing customer satisfaction through efficient and timely installations. Expert in diagnostics and troubleshooting, coupled with exceptional communication skills, ensured a 20% reduction in installation times. Skilled in power tool operation and fostering teamwork, consistently delivered above-standard service and safety.
Work History
Install Technician
Spectrum
05.2021 - 08.2024
- Ensured accurate and complete installations by closely following manufacturer guidelines and adhering to industry best practices.
- Improved customer satisfaction by providing timely and efficient installations of various equipment.
- Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
- Conducted thorough post-installation inspections to ensure optimal functionality of installed components and systems.
- Reduced installation times with efficient planning, scheduling, and organization of tasks.
- Educated customers about system upkeep and operations.
- Maintained a safe working environment by consistently implementing safety protocols during installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Followed all company guidelines regarding safety procedures when out in field.
- Established and maintained effective working relationships with vendors and contractors to support operations.
Install Technician
Comcast
08.2015 - 05.2021
Education
1 Year Complete -
Skills
- Power Tool Operation
- Hand-tool proficiency
- Construction background
- Diagnostics and troubleshooting
- Field Service
- Equipment Installation
- System Configuration
- Diagnostic Testing
- Security Systems
- Power Tools Operation
- Troubleshooting skills
- Problem-solving abilities
- Excellent Communication
- Work order completion
- Team Collaboration
- Active Listening
- Professionalism
Certification
Certified wireless security systems with XFINITY
Timeline
Install Technician - Spectrum
05.2021 - 08.2024
Install Technician - Comcast
08.2015 - 05.2021
Wake Technical Community College - 1 Year Complete ,
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