Pamela Ramos

Be responsible for overall operation of property and day-to-day implementation of policies, procedures and programs that ensure well-managed, well-maintained building, ensures compliance with all applicable regulatory agencies and federal, state and local laws.

• Manages day-to-day administration of property, including supervising staff and handling resident complaints, grievances, inquiries and concerns in courteous and professional manner.
• Demonstrated ability to handle large number of projects at once and shifting priorities in fast paced environment.
• Ensures that all incoming inquiries and communications are acknowledged and responded to in timely and appropriate manner.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.
• Ensures consistent application of property rules and regulations, lease and lease addenda and documents and documents all violations.
• Knows all regulatory guidelines or requirements of property.
• Oversees processing, completion and maintenance of accurate resident files at move-in and at each recertification within established regulatory guidelines.
• Ensures compliance with all regulatory requirements, which includes ensuring that all rules and regulations required by federal, state and local jurisdictions are followed; and preparation and submittal of reports in accurate and timely manner.
• Kept properties in compliance with City of Concord, state Tax Credit, and federal regulations.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Coordinated with janitorial and maintenance staff on maintenance and upkeep. Ensures that all property staff adheres to JSCo and/or owner’s policies and procedures.
• Determines a schedule for personnel to be available for emergency maintenance.
• Balances maintenance priorities to ensure available capital resources are effectively utilized and that budgets are followed.
• Ensures annual or more frequent inspections of units occur, and manages follow up with housekeeping letters, preparation of work orders and maintenance charge-backs to residents.
• Ensures update and completion of all safety related inspections and reports.
• Provides for safety and security of employees or property as PM deems necessary.
• Ensures adherence to all safety and maintenance requirements of ownership or JSCo
• Coordinated with legal counsel to resolve tenant disputes.
• Maintained sufficient number of units market-ready for lease.
• Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
• Developed comprehensive preventative maintenance programs to prolong lifespan of building systems and reduce costly emergency repairs.
• Fostered sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
• Administered operations to handle needs of more than 10 tenants across 124 property units.
• Provided ongoing training opportunities for staff, promoting professional growth and fostering cohesive team environment.
• Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting property operations.
• Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
• Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
• Implemented comprehensive safety protocols to minimize potential risks and ensure well-being of all residents within property.
• Updated property management self scheduled regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
• Ensures that rents and other monies are properly collected; ensures that all transactions are processed and inputted accurately and completely in MRI; and ensures regular deposits of all monies collected are completed.
• Reviews all delinquent accounts and resident receivables, and determines necessary course of action to collect outstanding balances in consultation with Regional Manager as necessary.
• Ensures adherence to all accounting and reporting procedures required by JSCo and/or ownership
• Collected and maintained careful records of rental payments and payment dates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Communicated effectively with owners, residents, and on-site associates.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Maximized rental income while minimizing expenses through effective planning and control.
• Responded to Common Area Maintenance (CAM) inquiries.
• Reviews and analyzes property’s monthly income, expense statement and rent roll and reports any areas considered a problem to Regional Manager and/or ownership and to determine ways to increase revenue.
• Works in conjunction with Regional Manager and/or ownership to prepare annual budget, which includes analyzing past spending, and predicting future spending (including anticipated capital replacements) based on property’s needs.
• Bids out and selects contract services, independently negotiates vendor service agreements and monitors day-to-day vendor performance to assure full compliance with standards established within service agreement.
• Addresses any unique requirements of ownership and ensure that staff implement any such requests.
• Serves as a liaison to all applicable regulatory agencies

• Managed vendor relationships, securing high-quality services at competitive prices for property upkeep.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.'
• Conducted thorough property inspections to identify maintenance needs and ensure compliance with safety regulations.
• Improved tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
• Assisted with collection of rent payments, ensuring timely deposits and accurate recordkeeping.
• Collaborated with Property Manager on budget development and expense tracking to maintain financial stability of property.
• Facilitated smooth move-in and move-out processes for tenants, ensuring minimal disruptions to daily operations.
• Assisted in marketing efforts to attract new tenants, contributing to high occupancy rates throughout year.
• Streamlined communication between property management and tenants, maintaining open lines for better issue resolution.
• Participated in regular staff meetings and training sessions to stay updated on industry best practices and enhance professional skills.
• Supported property manager with lease negotiations, resulting in favorable terms for both parties.
• Contributed towards reducing vacancy rates by conducting apartment showings that highlighted features appealing to potential renters.
• Provided exceptional customer service to current and prospective tenants by answering inquiries promptly and accurately.
• Coordinated maintenance team schedules, optimizing workflow and minimizing downtime for tenant services.
• Maintained detailed records of all leases, contracts, and legal documents to support efficient property management operations.
• Assisted with preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Coordinated with legal counsel to resolve tenant disputes.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Established administrative work procedures to track staff's daily tasks.

• Assist Property Manager with application of rules and regulations as per lease and lease addendums as Tax Credit
• Act as Property Manager in their absence
• Maintain, complete and process residents’ files at move in and annual recertification
• Rent collection, input and process on MRI, review of delinquent accounts
• Bookkeeping and prepare purchase orders and invoice for payments on time.
• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
• Kept accurate records of all resident and tenant correspondence.
• Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
• Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
• Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
• Showed apartments to potential tenants and answered questions regarding community.
• Processed security deposit refunds.
• Attended staff meetings and took extensive notes to share with property manager.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
• Inspected common areas for cleanliness and notified maintenance of overflowing trash.
• Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
• Escalated major issues to property manager for immediate remediation.
• Organized community events to foster positive relationships between tenants and build a sense of community within the property.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
• Posted policies and rules in common areas for tenant review.
• Streamlined rent collection process for improved cash flow and reduced delinquencies.
• Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
• Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.

• Personal assistance to clients purchasing new homes
• Process and collect all documents for bank loans
• General office procedures.

• Assist Director with day to day business operations
• Maintain clients’ files and schedule appointments
• Bookkeeping of accounts payable and receivable
• Prepare purchase orders of items and office supplies
• Stock inventory
• Input business information in business software.

• Registration of property titles
• Draw property title contracts
• Assess and decide right ownership of land/property
• Judicial analysis of contract and make report with recommendation for every case.

• Defend and advocate for rights of abused children, youth and seniors
• Refer to appropriate placement for legal custody
• Liaise to provide clients with needed resources.

• Analysis of real estate and mortgage contracts
• Validate identity and bona fide legal action.