Pan Her
Stockton,California
Summary
Skilled in telemedicine and adept at multitasking, I enhanced patient outcomes and reduced emergency room visits. My experience spans from pediatric to psychiatric nursing, demonstrating adaptability and a strong ability to navigate healthcare systems. I excel in clinical assessment and foster effective team collaboration, significantly improving care quality. Known for critical thinking, communication, and empathy, ensuring high-quality care and positive outcomes.
Overview
13
13
years of professional experience
Work History
Advice Nurse
Kaiser Permanante
06.2014 - Current
- Collaborated with healthcare providers to ensure continuity of care for patients.
- Improved patient outcomes by identifying critical situations and coordinating prompt responses from necessary medical personnel.
- Maintained comprehensive documentation of patient interactions, ensuring accuracy and seamless communication among healthcare team members.
- Handled high call volumes while maintaining attention to detail, empathy, and professionalism during each interaction.
- Facilitated communication between patients and their primary care providers, enabling better-informed decision making regarding treatment plans.
- Mentored new Advice Nurses as they acclimated to their roles, fostering positive working relationships among colleagues.
- Promoted preventive care measures, reducing hospitalizations and promoting overall population health goals.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Evaluated patient histories, complaints, and current symptoms.
Advice Nurse
UC Davis
06.2017 - 09.2022
- Collaborated with healthcare providers to ensure continuity of care for patients.
- Improved patient outcomes by identifying critical situations and coordinating prompt responses from necessary medical personnel.
- Managed sensitive information with discretion, adhering to HIPAA guidelines and safeguarding patient privacy at all times.
- Streamlined triage process for more efficient patient support and reduced wait times.
- Maintained comprehensive documentation of patient interactions, ensuring accuracy and seamless communication among healthcare team members.
- Handled high call volumes while maintaining attention to detail, empathy, and professionalism during each interaction.
- Facilitated communication between patients and their primary care providers, enabling better-informed decision making regarding treatment plans.
- Maintained a strong understanding of local healthcare resources, enabling the provision of accurate and relevant referrals for patients in need.
- Assisted in creating a supportive work environment through effective teamwork and collaboration with fellow Advice Nurses.
- Reduced emergency room visits by effectively assessing symptoms and recommending appropriate care options.
- Continuously updated clinical knowledge through ongoing professional development opportunities, ensuring up-to-date medical advice for patients.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
Pediatric Registered Nurse
Shriners Hospital for Children
06.2012 - 06.2017
- Delivered high-quality patient care consistently, adhering to unit protocols and hospital policies while maintaining a professional demeanor under pressure.
- Developed strong rapport with patients and families, fostering trust and confidence in the nursing team''s abilities.
- Assessed pediatric patients'' growth and development, identifying potential issues early for timely intervention.
- Enhanced patient satisfaction through compassionate and empathetic communication with children and families.
- Advocated for patients'' needs during multidisciplinary meetings, ensuring appropriate resources were allocated for optimal care outcomes.
- Monitored vital signs closely during procedures or treatments, intervening swiftly when necessary to maintain patient stability.
- Maintained accurate documentation of patient progress, enabling informed decision-making among healthcare providers.
- Participated in ongoing professional development to stay abreast of the latest advances in pediatric nursing practices.
- Conducted thorough physical assessments to identify potential health concerns before they escalated into more serious conditions.
- Implemented evidence-based nursing practices to optimize patient care quality and effectiveness.
- Collaborated with interdisciplinary teams for comprehensive patient care, resulting in improved overall health outcomes.
- Provided education to parents on proper home care techniques, minimizing hospital readmissions and promoting long-term wellbeing.
- Maintained continuous growth of professional knowledge and competencies through ongoing education opportunities.
- Improved patient outcomes by developing individualized care plans tailored to the needs of pediatric patients.
Psychiatric Registered Nurse
Kaiser
09.2013 - 06.2015
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Recorded details regarding therapies to keep patient charts updated.
- Evaluated patient histories, complaints, and current symptoms.
- Explained useful coping methods to relieve depression and anxiety.
- Enhanced treatment efficacy by collaborating with interdisciplinary teams to provide comprehensive mental health care.
Psychiatric Registered Nurse
Sierra Vista Hospital
06.2011 - 06.2013
- Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
- Built trust with patients from various cultural backgrounds through culturally competent care practices tailored to individual needs.
- Ensured patient safety by closely monitoring behaviors, administering medications as prescribed, and intervening during incidents of aggression or selfharm.
- Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
- Collaborated proactively with psychiatrists to adjust treatment plans based on observed changes in symptoms or behavior patterns among patients.
- Advocated for and strived to protect health, safety, and rights of patient.
- Demonstrated adaptability by providing coverage in various psychiatric units as needed, maintaining high standards of care across diverse patient populations.
- Promoted a therapeutic environment by establishing rapport, maintaining boundaries, and fostering open communication with patients and families.
- Administered medication and treatments to patients to observe and record responses.
- Explained useful coping methods to relieve depression and anxiety.
- Performed patient assessments to monitor expected response to medications and altering treatment plans.
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Enhanced treatment efficacy by collaborating with interdisciplinary teams to provide comprehensive mental health care.
- Optimized clinical decision-making by conducting thorough psychosocial assessments upon admission and throughout patients'' stays.
Education
BSN - Nursing
Chamberlain College of Nursing
06-2010
RN - RN
Carrington College
Sacramento, CA06-2010
Skills
- Healthcare systems navigation
- Clinical assessment
- Telemedicine
- Telephone triage
- Telephone consultations
- Problem-solving abilities
- Multitasking
- Time management abilities
- Adaptability
Daisy Award Recipient 2024
Received the Daisy Award 2024
Timeline
Advice Nurse
UC Davis
06.2017 - 09.2022
Advice Nurse
Kaiser Permanante
06.2014 - Current
Psychiatric Registered Nurse
Kaiser
09.2013 - 06.2015
Pediatric Registered Nurse
Shriners Hospital for Children
06.2012 - 06.2017
Psychiatric Registered Nurse
Sierra Vista Hospital
06.2011 - 06.2013
BSN - Nursing
Chamberlain College of Nursing
RN - RN
Carrington College
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