PANALOPA GARCIA
San Antonio,TX
Summary
Authorized to work in the US for any employer. Accomplished professional with extensive experience in accurately transcribing medical dictations. Offers great time management and task prioritization skills. Adept at quickly learning new software programs and technologies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsive Appointment Coordinator with exceptional computer and aptitude and telephone etiquette. Successful at answering a constant flow of calls with up to 4 calls in queue per minute. Committed to meeting or exceeding service and quality standards every review period. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
7
7
years of professional experience
Work History
Appointment Coordinator/ Receptionist
Mehler Law Firm
11.2022 - Current
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments
- Entered daily data in computer systems and documented office activities
- Answered phone calls and answered questions from potential customers
- Set appointments with salespeople and potential customers
- Addressed client inquiries and updated database information
- Scheduled appointments for customers in person or over telephone
- Assessed customer needs and responded to customer emails and calls
- Directed telephone calls to appropriate parties
- Called and rescheduled appointments for clients.
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Collaborated with team members to improve overall productivity and communication within the office.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
Medical Scribe
Go Scribes
02.2019 - 12.2021
- Verified signatures and checked medical charts for accuracy and completion
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system
- Verified medical terminology and codes to deliver accurate and up-to-date information
- Produced and delivered transcripts within anticipated timeframes to meet tight deadlines
- Collected required documents to prepare discharge and release summaries of patients
- Accepted dictated notes and produced professional documents with outlined information
- Maintained accurate and complete medical records to comply with regulations and standards
- Collaborated with team members to share knowledge and keep workflow moving smoothly
- Attended continuing education workshops to maintain professional standards and stay up-to-date with new developments
- Handled multiple projects simultaneously, providing clients with prompt and high-quality service
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations
- Conducted research to clarify dictated information and resolve discrepancies
- Accompanied physicians through day in fast-paced, stressful environments
- Expertly transcribed medical reports for variety of physicians in hospital setting
- Reviewed and edited transcripts to verify and provide accurate and complete information
- Responded to patient inquiries to provide information and resolve issues and concerns
- Stayed on top of current patient loads to facilitate efficient and organized workflow
- Gathered patient charts to prepare for upcoming appointments and maintain organization
- Troubleshot and resolved technical issues to maintain productivity and quality of work
- Oversaw calendar to schedule follow-up visits and tests for patients
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts
- Managed electronic files and archives to keep transcripts organized and accessible
- Communicated with other medical staff and personnel to obtain additional patient information
- Transcribed sensitive documents with complete confidentiality
- Utilized templates and macros to streamline transcription processes
- Processed patient referrals and authorizations to enable smooth patient consultations
- Communicated with healthcare providers to clarify information and resolve issues
- Responded to inquiries regarding transcripts to provide information and resolve issues
- Determined information to be included in reports
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions
- Provided customer service to assist clients with questions and concerns regarding medical transcription
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
Research Assistant Intern
University Of Texas Health Science At San Antonio
08.2019 - 01.2020
- Completed Microbiology lab training, worked with Dr Casali's lab on research that focused on mechanisms of immunoglobulin locus activation and targeting, as well as regulation of genome-wide and specific gene expression by epigenetic marks and gut microbiota, in antibody/auto-antibody responses and immune memory
- Helped team meet regulatory requirements by coordinating documentation and filings
- Assisted with preparing project-related reports, presentations and manuscripts
- Selected research tools and methods to access and analyze required data
- Developed macros, special formulas, and other actions to produce reliable and consistent statistical reviews
- Attended meetings and presentations to learn project details
- Assessed data using scientific methods while following important specifications
- Completed research, compiled data, updated spreadsheets, and produced timely reports
- Evaluated potential subject participants to assess suitability for planned studies
- Researched and interpreted large volumes of scientific data and literature
- Obtained informed consent of research subjects or guardians
- Collaborated with research teams to develop project plans aligned with target timescales.
Emergency Department Medical Scribe
Pro-scribe
08.2017 - 01.2019
- Verified signatures and checked medical charts for accuracy and completion
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction
- Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures
- Stayed on top of current patient loads to facilitate efficient and organized workflow
- Selected appropriate ICD-10 and CPT codes for records
- Submitted orders for additional tests and examinations
- Processed paperwork such as discharges and transportation orders to coordinate patient movements
- Accompanied physicians through day in fast-paced, stressful environments
- Data Entry Expertise
- Checked patient records to verify information accuracy
- Attended training associated with role to improve skills and boost speed
- Translated medical jargon into correct terminology
- Entered transcribed materials into electronic health records system
- Corrected grammar, spelling and syntax mistakes in medical records
- Followed all HIPAA rules and regulations regarding patient confidentiality
- Accepted dictated notes and produced professional documents with outlined information
- Contacted medical records manager immediately when problems arose
- Maintained 100% accuracy rate for spelling and content
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
Education
Bachelors of Science (B.S) - Biology, Psychology and Sociology
University of The Incarnate Word
San Antonio, TX05.2021
Skills
- ICD-10
- CPT Coding
- Anatomy Knowledge
- Physiology Knowledge
- ICD-9
- Medical Terminology
- Medical Coding
- Display excellence in technical writing and report/power point representation
- Display knowledge and competency in microbiology and cell biology techniques
- Have practical and functional knowledge of biosafety practices
- Excellent communication skills
- Microsoft Office
- Patient Care Planning
- Manage Records
- Customer Service Skills
- Electronic Medical Record (EMR) Software
- Records Coding
- Workflow Understanding
- Schedule Appointments
- Good Written Communication EMR Systems
- Chart Organization
- Strong Planning Skills
- Records Organization
- Data Abstraction
- Medical Information Collection
- Data Research and Analysis
- Reviewing Patient Information
- Patient History Expertise
- Problem Resolution Maintain Medical Databases
- ICD-10 (International Classification of Disease Systems)
- Dictation and Transcription
- Documentation Skills
- Answering Questions
- Strong Organization
- Client Relationship Building
- Patient confidentiality
- Appointment management
- Documentation
- Appointment Scheduling
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Data inputting
- Office Administration
- File Management
- Administrative Support
- Schedule Management
- Multi-line telephone operation
- Document Management
Organizations
- International honor society for the field of psychology
- National Honors Society 2017
Certificationsandlicenses
Citi training Good Laboratory Practice Program 2020 to Present
Awards
- Cum Laude Honors Graduate May 2021
- Psi Chi Member February 2020
Languages
Spanish
Full Professional
Timeline
Appointment Coordinator/ Receptionist
Mehler Law Firm
11.2022 - Current
Research Assistant Intern
University Of Texas Health Science At San Antonio
08.2019 - 01.2020
Medical Scribe
Go Scribes
02.2019 - 12.2021
Emergency Department Medical Scribe
Pro-scribe
08.2017 - 01.2019
Bachelors of Science (B.S) - Biology, Psychology and Sociology
University of The Incarnate Word
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