Panashe Young

• Resolve customer complaints promptly, providing effective solutions and alternatives within established timeframes
• Maintain meticulous records of customer interactions, process account-related tasks, and ensure the security of customer information
• Execute financial transactions with precision, adhering to strict security protocols
• Demonstrate commitment to communication procedures, guidelines, and policies, consistently going the extra mile to engage and delight customers.

My responsibility was to take high-volume inbound calls to authorize plan holders for services based on their home warranty plans. Also had to make outbound calls using my customer service skills to communicate between service providers and home warranty plan holders. Operating the computer while speaking with clients on the phone. I used my De-escalation skills during situations with upset customers or upset service providers by maintaining a professional and positive attitude.

• Answered customer inquiries over the phone and via email.
• Provided accurate, valid, and complete information to customers.
• Resolved customer complaints promptly and professionally.

• Assisted guests with personalized attention, providing information and resolving issues with a client-focused approach
• Managed incoming telephone calls, offering valuable support to callers and staff alike.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Assisted with scheduling appointments for clients and visitors.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Managed incoming and outgoing mail, courier services, faxes and other correspondence.
• Greeted customers warmly and made them feel welcome.

• Delivered exceptional guest experiences by prioritizing service quality and attention to detail
• Efficiently transported food and beverages from staging areas to guest service zones
• Proactively monitored tables for beverage refills and attended to other guest needs promptly.

• Enhanced skill set encompassing time management, health and wellness, financial acumen, decision-making, and other pivotal competencies essential for collegiate success
• Established robust connections with campus staff, faculty, and peers
• Cultivated personal, academic, and social proficiencies vital for thriving in college
• Benefited from expert guidance via Peer Mentors, fostering heightened confidence at the commencement of my college journey
• Received tailored academic advising throughout my tenure at Phoenix Community College, and gained valuable experience residing in on-campus housing.