Panda Nickerberry
Summary
Hardworking employee enthusiastic about learning online ordering field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Online Orders
J C PENNY
03.2023 - 07.2023
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Verified accuracy of all deliveries against order forms.
- Checking account number and name
- Filling order, making mailing labels,sending out emails for pick up
- Cash handling.
- Basic math skills.
- Strong product knowledge and understanding of customer base.
- Bagging items carefully.
- Verbal communication skills.
- Issuing refunds & exchanges.
- Greeting customers.
- Reasoning for leaving is hours cut to 4 hours weekly
Customer Service Representative
Superlo Foods
06.2018 - 11.2022
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Operate a checkout lane to weigh and scan purchased items with speed and accuracy.
- Assist sales associates with tasks like returning unprocessed items and organizing checkout lanes.
- Used payment processing equipment and software to accept payments by cash, card, and check.
- Reasoning for leaving is car kept being burglarized.
Customer Service /Stocking Associate
Kohls Department Store
10.2018 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with sales transactions accurately and efficiently, including cash, check, card and layaway payments.
- Created an experience for customers using top-notch communication skills.
- Completed daily cash and credit sales reports for supervisors and store managers.
- Maintained the cleanliness and order of checkout areas on an hourly basis.
- Reasoning for leaving is seasonal work only
Returns Clerk
Ingram Entertainment
08.2003 - 01.2017
- Unloaded, inspected and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Documented returned product details software inventory tracking system.
- Returning credits back to manufacturers
- Strong team player
- Analyzing market trends
- Inventing growth opportunities
- Communication skills
- Working under pressure
- Retired from company
Welder
Sharp Electronics
06.1999 - 08.2003
- Welded in flat, horizontal, vertical, and overhead positions.
- Inspected welds and checked critical measurements to meet specifications.
- Fabricated shop parts directly from blueprints.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Welding microwave frames
- Operations management
- Negotiation and communication
- Interpersonal skills
- POS systems
- MS Office
Education
High School Diploma -
Hillcrest High School
Memphis, TN05.1997
Skills
- Payment Collection
- Responsible Driver
- Auto Delivery
- Customer Accounts Management
- Review daily shipment log
- Input orders into company system
- Create shipping paperwork for outbound deliveries
- Track shipments and update master list
- Handle any issues or discrepancies with shipments
- Communicate delivery updates with sales team
- Monitor inventory and order more supplies when necessary
- Coordinate pick-up and delivery, monitor delivery dates, keep track of inventory levels, and order more supplies when necessary
References
Kyla Person (Previous Coworker)
(901)677-8963
Thedoris Beasley (Former Manager)
(901)326-4059
Tamara Adams (Previous Coworker)
(901)206-6338
Timeline
Online Orders
J C PENNY
03.2023 - 07.2023
Customer Service /Stocking Associate
Kohls Department Store
10.2018 - 01.2019
Customer Service Representative
Superlo Foods
06.2018 - 11.2022
Returns Clerk
Ingram Entertainment
08.2003 - 01.2017
Welder
Sharp Electronics
06.1999 - 08.2003
High School Diploma -
Hillcrest High School
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