Panda Voelker

Welcomed guests with professionalism and a friendly attitude.
Created custom cocktails using innovative recipes based on industry trends.
Trained staff on precision pouring techniques to optimize liquor costs.
Monitored drink levels, and recommended additional purchases to enhance the customer experience.

Directed daily operations to ensure efficient service and exceptional hospitality.
Implemented digital inventory tracking systems, reducing waste and improving accuracy.
Designed signature cocktails to elevate customer satisfaction and brand identity.
Expanded beverage offerings, contributing to consistent sales growth.

Promoted featured cocktails and new menu items to engage guests.
Provided attentive service while adhering to food safety and alcohol service protocols.
Prepared well-crafted beverages while maintaining compliance with SERVSAFE standards.

• Greeted guests with friendliness and professionalism.
• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
• Upsold customers from shelf to premium brands to help boost sales.
• Made friendly conversation with customers to provide enjoyable bar experience.
• Checked identification cards for proof of age prior to serving alcohol beverages.

• Managed a tightly knit staff for an independently owned Chinese and Hibachi restaurant.
• Increased customer satisfaction ratings by 20%.
• Analyzed staffing needs, ensuring optimal scheduling and operational efficiency at Hibachi Express.
• Oversaw inventory, meticulously managing beverage and paper product stocks to meet business needs.
• Pioneered customer service improvements, directly contributing to a 20% increase in satisfaction ratings.
• Resolved customer complaints in a professional manner