Pandora Billiot
Sugar Land,TX
Summary
Dynamic package handler with over seven years of experience in fast-paced warehouse environments, demonstrating expertise in loading and unloading packages using material handling equipment such as forklifts and pallet jacks. Recognized for exceptional interpersonal, organizational, and time management skills that enhance team productivity and safety. Professional in retail management with a solid background in operations and leadership, known for optimizing store performance through effective collaboration and strategic planning. Proven adaptability to changing environments ensures consistent achievement of business goals while fostering a positive, results-driven atmosphere among colleagues.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Dollar General Market
01.2023 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Led team in achieving sales targets through effective staff training and motivation.
- Developed scheduling processes to enhance labor efficiency and improve customer service.
- Collaborated with upper management on initiatives that improved store performance metrics.
- Trained new employees on operational procedures, fostering a cohesive team environment.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Package Handler
Fed Ex Ground
09.2021 - 12.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Managed over 1000 packages per hour
General Manager
Marco's Pizza
10.2019 - 08.2021
- Vendor relationships
- Customer retention
- Schedule management
- Employee development
- Recruiting and hiring
- Took a store making $8000 a week to making $13,000 a week in my first two weeks of being General Manager
Warehouse Worker
Whitco Supply
09.2011 - 09.2017
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 75 pounds.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed general housekeeping and cleaning tasks.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Moved products using forklifts and other equipment, consistently meeting challenging performance goals.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Simplified shipping and receiving processes for improved workflow.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Education
Associate Of Science - Basic EMT
South Louisiana CommunityCollege
Lafayette, LA04.2010
High School Diploma -
Terrebonne High
Houma, LA05.1996
Skills
- Experienced in warehouse work
- Shipping and receiving
- Experienced in operating forklifts to load and off load trailers
- Inside Sales
- Customer service and engagement
- Inventory control
- Customer relations
- Store organization
- Time management
- POS systems
- Hiring and training
- Staff management
Timeline
Assistant Store Manager
Dollar General Market
01.2023 - Current
Package Handler
Fed Ex Ground
09.2021 - 12.2022
General Manager
Marco's Pizza
10.2019 - 08.2021
Warehouse Worker
Whitco Supply
09.2011 - 09.2017
High School Diploma -
Terrebonne High
Associate Of Science - Basic EMT
South Louisiana CommunityCollege