Pandora Lui
Douglaston,USA
Summary
Experienced with delivering high-quality member service, resolving issues, and fostering member satisfaction. Utilizes strong communication and problem-solving skills to address member needs. Track record of maintaining positive member relationships and adapting to changing demands.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Member Service Advisor Bilingual
EmblemHealth Inc.
09.2019 - Current
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Direct requests and unresolved issues to the designated resource.
- Communicate and coordinate with internal departments.
- Meeting the company’s KPIs and successfully accomplishing the company’s mission statement.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Followed customer issues through completion to resolve complaints and achieve customer satisfaction.
PTA Fundraising Chairperson, PS221 North Hills
09.2018 - 06.2022
- Coordinates all major school fundraisers.
- Researches fundraiser ideas and works with designated fundraising companies.
- Helps committees in forming goals and proposed calendar for the year.
- Work with executive PTA board to recruit volunteers at all fundraisers.
- Make a report to the general membership after each event.
Receptionist, Carelle
04.2011 - 01.2014
- Greeted, assisted and directed guests, workers, and clients to the designated departments.
- Received and passed on telephone and fax messages.
- Coordinated international and domestic shipping of packages via FedEx and UPS.
- Provided word-processing and clerical support to other depts.
- Organized and maintained the common filing system and inventory of office supplies.
Administrative Assistant, Law Office of Lisa Y. Zheng
02.2010 - 03.2011
- Responsible for typing legal agreements, memos and correspondence.
- Researched and gained expertise on information pertinent to court filings, immigration visas, and NYS legal system.
- Reviewed clients’ documents and facilitated in the completion of government forms.
- Maintained an appointment calendar for attorney.
- Acted as a receptionist inclusive of servicing guests and handling mail distribution.
- Executed daily administrative duties: data entry, photocopying, deliveries and bank transactions.
Enumerator, United States Census Bureau
02.2009 - 05.2009
- Trained on all government procedures and protocols related to an enumerator’s duties.
- Addressed Canvassed lower Manhattan and conducted interviews with the local residents.
- Updated over 800 addresses through the usage of new government technology.
- Praised by the Field Office Operations Supervisor as one of the top performers in the team.
Administrative Assistant, New York Life Insurance Inc.
03.2006 - 11.2007
- Prepared life insurance quotes and proposals for potential clients.
- Organized correspondence and meetings between employer and clients.
- Advised clients and exemplified soft-selling techniques on available products.
Logistics Coordinator, Hagen and Man Inc.
11.2004 - 12.2005
- Attended phones including deriving nature of call and routing party to the proper department.
- Generated and maintained purchases orders and billing of invoices.
- Established rapport relationships with vendors and clients through daily correspondence, verbal communication and/or meetings.
- Successfully coordinated international shipments in accordance within the company deadlines.
- Supervised and effectively trained coworker on the company’s computerized shipping program.
Education
Bachelor of Arts - Political Science And Economics
SUNY Stony Brook University
Stony Brook, NY06-2004
Skills
- Effective complaint resolution
- Customer service operations
- Customer engagement
- Document management
- Relationship building
- Payment processing
- Client support education
- Problem-solving skills
- Attention to detail
- Money handling
- Adaptability
Certification
- Medical Billing & Coding Specialist -June 2022
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Senior Member Service Advisor Bilingual
EmblemHealth Inc.
09.2019 - Current
PTA Fundraising Chairperson, PS221 North Hills
09.2018 - 06.2022
Receptionist, Carelle
04.2011 - 01.2014
Administrative Assistant, Law Office of Lisa Y. Zheng
02.2010 - 03.2011
Enumerator, United States Census Bureau
02.2009 - 05.2009
Administrative Assistant, New York Life Insurance Inc.
03.2006 - 11.2007
Logistics Coordinator, Hagen and Man Inc.
11.2004 - 12.2005
Bachelor of Arts - Political Science And Economics
SUNY Stony Brook University